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82, Nagin Mahal, Veer Nariman Road, Gaylords, Churchgate, Mumbai 400020, MH

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Shabby ambience... but nice service!
Mar 31, 2011 03:53 PM 1595 Views
(Updated Apr 01, 2011 11:55 AM)

Food and Presentation:


Customer Service:

Value for Money:

I was here last Saturday along with couple of friends for a drink  & some hookah. There was a match between England & SL that day.

Location: easy to spot beside Shiv Sagar… near churchgate railway station!

Ambiance:  when we entered the place, there are 4 parts of this joint to be  precise… One on the outside where F&B activities was carried out  & a large screen was placed der 4 ppl to njy d match! This sight  gave us a good presumption that things inside would be better where they  serve hookah! But how wrong we were!!

The second section is a bit of  lounge type where hookah’s were served along with food, which was quite  OK types! The third one was the royal place type on a slight platform  above the ground… may be ½ a floor up! This was the special lounge where  things were slightly expensive… we were disappointed since there was no  space available for 4 of us there!

The most horrible place was the  smoking room (d 4th part of this place)…. U can say it as “bahar se  sundar…. Sada hua andar”. Broken chairs… sofa’s with cigg holes &  tables which must have been a century old… broken & somehow  together!!! And to top it all, this was the only place available (no  wonder why)! Crowd were mostly college goers or couples!

Our  order: well, as I said earlier, we went there for a drink & hookah…  we ordered a hookah along with few beers… one of the worst hookah I have  ever had at a hookah joint… the flavor was so low… that we had to ask  them twice to make it stronger! Beers weren’t chilled enough… it was on  the room temp kinda types! Since we were meeting after a long time, we  just went on with it! Hookahs in other mocha joints are much much better  than the one I had here!! Wt a disgrace… they have taken ppl for  granted… to make profits instead of providing a customer with good  service to make them come back again at ur plce! No wonder, now I have  written it off my list of hookah joints!

Price: the overall bill  ran upto arnd Rs. 1500… with the hookah being charged at 495+taxes!!  This is on the costlier side considering the kind of hookah we had! So, I  felt being cheated on hookah!

Service: Well, with the kind of  rush they had… the waiters were quite attentive & regular in  replacing the coal as & when asked without taking a long time! We  also made a special request of getting a cigar for us & though they  didn’t have it with them at Mocha’s.. the waiter tried getting it for us  from a nearby place! So overall, the level of service was pretty good!

Recommendable:  You can go here, but don’t enter the smoking room on the ground floor  or else it can just spoil ur mood! Otherwise, I have been here before  too (but not for hookah) & enjoyed having a drink or two here in the  open space outside! So overall, yes you can visit this place & I  hope the management does something for the shabby smoking room!!

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Mocha - Churchgate - Mumbai