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MouthShut Score

51%
2.67 

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Verified Member MouthShut Verified Member
New Delhi India
UNAVAILABILITY OF PRODUCTS AND POOR SERVICE
Sep 15, 2017 03:05 PM 2949 Views (via Mobile)
(Updated Sep 15, 2017 03:12 PM)

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

After Xiaomi Had Camed In India It Is Doing Very Well In Market They Had Launched Many Mobiles In Market And People Are Really Liking It And Everybody Wants To Purchase Xiaomi Devices As They Promise To Give High End Features In a Low Budget Segment After I Had Heard Lot Of Positive Reviews From My Friends And Relative And After REDMI NOTE 4 Got Launched I Decided To Purchase It But As XIAOMI Devices Are Available During Limited Minutes Of Sale Period I Tried Almost 2 To 3 Times To Order Note 4 From Flipkart But As Soon As Sale Got Started The Device Gets Out Of Stock In Few Minutes Or Website Got Crashed.


~ After That My Friend Suggested Me To Tried Placed Order From Official Xiaomi Website MI. COM I Had Opened The Website Of MI. COM The Website Load Faster Without Any Lag The Website MI. COM Is Full Of Content And Useful Tabs It Has Flashing Advertisements Of XIAOMI Latest Devices At Top While Below It Displays All The Devices Of Xiaomi With Their Pics, Specifications, Features And Price. On MI. COM They Had Also Placed Other Products Of XIAOMI Like XIAOMI EARPLUGS, BLUETOOTH SPEAKER, WIFI REPEATER, ROUTER, POWER BANK, TSHIRT, MI VR PLAY, MI AIR PURIFIER, CAR CHARGER, ORIGINAL CHARGER, CASES, TEMPERED GLASS, USB CABLE AND HEADPHONES.


~ MI. COM Website And App Are Easy To Use It Had Tabs Like HOME Which Displays Official Content Of Website And App, PRODUCTS Which Shows All Products Of XIAOMI With Customer Ratings And Reviews, DISCOVER Which Detects Nearby XIAOMI STORE Nearby Based On Your Location And ACCOUNT Which Give Access To Create An Account On MI. COM For Placing Any Order Of XIAOMI On MI. COM It Shows History Of Product Order, Their Tracking Details, Saved Cards, Notifications, F-Codes, Coupon, Message, Personal Details And Account Information.


~ After Accessing The Website Of MI. COM I Had Tried To Placed Order For Note 4 But It Was Out Of Stock And On Next Sale Somehow I Was Successful In Placing Order Of XIAOMI REDMI NOTE 4 At MI. COM But They Had Taken Full Amount Through My Debit Card In Advance I Had Received 4 Days Of Estimated Delivery Time From MI.COM But I Had Not Received My Device In Estimated Time Rather It Display That Your Order Had Left The Courier But Almost 7 To 8 Has Passed Away After That I Got The Delivery But Wrong Product Was Delivered To Me I Had Ordered For 64 GB Variant But I Received 16GB Variant.


~ I Had Immediately Placed An Returned Request But Even The Product Was Reversed Pickup After 4 Days And It Was Showing That 32GB And 64GB Was Out Of Stock So Replacement Cannot Be Made After That I Had Given My Account Details For Reversing My Payment Back They Had Given One Week Of Business Day Time For Transferring My Money Back But I Had Not Got My Money Back, I Had Called To Customer Care Many Time For My Money But They Make Excuses Everytime By Saying It Was Under Process After Troubling Me A Lot.


I Had Got My Money Back After Almost One Month And 8 Days I Will Not Recommend Anyone To Purchase Any Device Or Product From MI. COM The User Interface Of MI. COM Is Good And Work Properly But Firstly The Delivery Timing Is To Poor, Most Of The Time The Product Remains Out Of Stock They Charged The Amount For The Product But Didn't Transfer The Money Back Faster And Customers Who Placed Order Faced Trouble Due To Their Service.


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