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MouthShut Score

37%
2.38 

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Boston United States of America
MetroPCS Sucks - Horrible Customer Service
May 06, 2012 05:27 PM 4286 Views

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MetroPCS sucks horrible customer service. For over a week I argued, begged & pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored.


Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in hours.You do the math. Corporate email, fax number, phone number and my complaint letter is at SwensonStudio.com/MetroPCS.htm


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