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MouthShut Score

79%
3.87 

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Excellent Customer Service
Jun 24, 2015 10:53 PM 14565 Views

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The initial interaction with Medimanage has been extremely pleasant. Inspite of me taking  quite a while on deciding on the policy, the team had been extremely patient and had responded to all my queries each time I called/mailed.


I did not get the annoying follow up phone calls that generally most insurance companies do in order to sell the policy once the customer is identified.


A special mention of the service delivery of Girish Varma who was very prompt and patient., gave all clarity and guidance required on the policy. Also noteworthy to mention that even though I got an automated birthday wish from the company, Girish went out of the way to call and convey his best wishes. These small gestures go a long way to create customer delight experiences.


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