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MouthShut Score

49%
2.62 

Staff Attitude:

Medicine Availability:

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Pathetic service & Rude Customer Care Executives
Oct 09, 2020 09:53 AM 1516 Views

Staff Attitude:

Medicine Availability:

I ordered medicines online on 29/9/2020 at 11.14hrs to pick up from nearby store thinking that it will be ready on the same day. While booking, there was no mention about the delivery date/time. Only after making the payment it showed "will be delivered within 24 hrs". Surprised and disappointed, as I needed them urgently. Contacted Customer Care just to get the rude / reckless / casual response.


The same was available at 1pm only, i.e., after 26 hrs. When I checked with the Pick Up Store, one LADY said that 24 hrs means 24 working hours, which was an eye opener for me.


Totally, wasted my time and energy by ordering online in MedPlus. Not eligible for even 1 star.


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