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MouthShut Score

84%
3.81 

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Worst service Samsung M20 fingerprint sensor
Oct 10, 2019 04:42 PM 674 Views (via Mobile)

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I was checking Maxbhi for Samsung M20 fingerprint sensor, it was not available on their website, later i raised a request for the Samsung M20 fingerprint sensor. Some time later it was available on the Maxbhi website. I have seen it in blue colour but i wanted black, and again i raised a request for black colour, later one of the executive called me and said you can book the item from the website and later put a customer query in which you mention black. I placed the order on 30 sep 2019 and on the same day i have put a request for black colour but they didn't replied for it. So again on 3rd oct 2019, i have raised request for the same but no reply and on 5th oct 2019 i received a message from them that my product is shipped. I received it on 5thoct 2019. That day itself i have raised a complaint stating i have received wrong item. From 5th oct 2019to 10 oct 2019 i called them for the replacement but always their executive said i will receive a call from replacement team. Today i finally got the call from replacement team Ms Rashmi spoke to me and she directly said that the product will not me replaced because it is my fault I didn't called them for the colour i just raised a ticket which took them 4-5 days time to reach. As she said it is my fault i have not called them for the colour i requested iam writing this review so that everyone should understand their worst business process. Finally they rejected my replacement.find the attachment for furthur info


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