MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Brands
MouthShut Logo

Thank you for sharing the requirements with us. We'll contact you shortly.

MouthShut Score

45%
2.50 

Infrastructure:

Medical Care:

Staff Attitude:

Pitampura, Delhi 110034, DL

+91-11-4735-1844, +91-8860444888

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

Max Hospitals discriminates Indians!
May 29, 2013 10:24 AM 6667 Views

Infrastructure:

Medical Care:

Staff Attitude:

Max Hospitals discriminates Indians!


Max Hospitals an Indian hospital in India which brazenly treats it’s Indian patients as second class citizens. We have had an unpleasant experience when an Afghan patient (infant) was accommodated in our semi private room at 1520 hours on 21/04/2009. The child was accompanied by four attendants vis a vis the policy of two in the pediatric floor. The unruly attendants who were denied a single room decided to vent their anger on us and started harassing by switching off the lights, dirtying the toilet, the food trolley and speaking loudly on their mobiles, they even ordered four meals at 2100 hours. This went all under the nose of the security who decided not to intervene. It is pertinent to mention, that although I had an attendant pass, was checked several times by the floor security. The Afghans wanted us to vacate the room and were successful.


On sensing that the Afghans were all out for an altercation, requested the nursing in-charge to shift my minor daughter who was suffering from an acute attack of gastroenteritis and high grade fever. The request was complied; matter was taken up with duty manager, Mr. Babul. Security was called who were efficaciously intimidated. The security supervisor had to beg the Afghans to vacate the room, and were not asked leave the floor but surprisingly accommodated in the lounge. This gave them unlimited access to the room throughout the stay. Mr. Babul, promised to take up the issue and meet me at 0800 hours on the next day. At 1100 hours contacted the mentor Dr. Annupreet, who deputed Dr. Gaurav Sharma, completely oblivious of the problem. Was apprised that the Office opens at 0930 hours and Mr. Babul had given me a false assurance.


Both the Doctors promised an enquiry and a written explanation. My grouse was that the Afghans were accorded undue preferential treatment and although we were harassed, no action was taken against them, nor were they asked to leave the leave the floor. Instead of shifting them we had to bow out.


Met Dr. Gaurav on 26/04/2013, who assured that a written reply is being sent. Escalating the matter remained a feat as no one was willing to divulge the name and contact of any senior personnel. On obtaining an incorrect e-mail Id of one Dr. Garima Singh, contacted her office and obtained her correct e-mail ID and cellphone number. Spoke to Dr. Garima Singh, VP, Max Hospital and apprised of the complaint. Since no action was taken an e-mail was sent 29/04/2013. The entire correspondence is appended. At Max hospitals, complaints are never escalated and conveniently swept under the carpet. Even the residence numbers of senior most government officials are available on the internet, but Max Hospitals has a pre-independence policy!


Disappointed with the manner that my complaint was responded and the issued deliberately ignored spoke to Dr. Garima Singh on 07/05/2013. A polite discussion wherein I voiced that the grievance redressal mechanism is not in consonance with a private organization of repute that that Afghans are accorded special treatment, whereas Indians are discriminated, resulted in something most shocking. Dr. Garima Singh, asked her colleague to have me shouted at and spoken in most rude manner, disconnected the phone in disgust. This speaks of her professionalism and ethics.


This also shows the inability of Max Hospitals to handle a complaint and accept their mistake. They resort to intimidating tactics so that the complainant is cowed down. Their website clearly proclaims that they provide complimentary airport transfers and meals to attendants of the patient. Why is the same not accorded to Indians or outstation Indians? Why are foreigners (Read Afghans) allowed more than one/two attendants (depending on the patient, adult/pediatric)? Do we Indians get any such preferential treatment abroad? Why are Afghans not provided a special room for wazu (ablution) as they mess the entire common washroom and it is not a pleasant sight to see someone washing his feet in the washbasin!


Max Hospitals are a ghost from the raj era, where both Indians are second class citizens (though they pay the same amount) and the higher management is not approachable and speaking to them is sacrosanct and the results can be nerve racking.


Upload Photo

Upload Photos


Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB


Comment on this review

Read All Reviews

YOUR RATING ON

Max Hospital - Pitampura - Delhi
1
2
3
4
5
X