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MouthShut Score

85%
3.73 

Leg Room:

Dealer Satisfaction:

Mileage:

Comfort:

Reliability:

Appeal:

Rs. 6,47,000 (Ex-Showroom)

Maruti Suzuki

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Bangalore India
Lot of Vibration When Idle
Aug 01, 2013 11:20 PM 65845 Views

Leg Room:

Dealer Satisfaction:

Mileage:

Comfort:

Reliability:

Appeal:

10th July 2013 I have brought a new Maruti Ertiga ZXI from Pratham Motors, Bangalore. Immediately after the delivery I found that malfunction indicator sign is on, also found lot of vibration during idle. I returned back the vehicle, till now (1st Aug 2013) they are neither corrected the problem nor they provided me a new vehicle. Maruti is testing their vehicle with my cost from the past 22 days!


When I was following up with Maruti, Mr. S.Purushothaman, TSM-Bangalore (9663800713) called me and told the vibration is common in Ertiga. When I asked him why the similar vibration is not there in other Ertiga, he was telling every car is different! If every car is different I am not sure why Maruti is selling all Ertiga cars at the same price?


My recommendation is, try not to buy Ertiga, if you still want to buy before buying Ertiga be very cautious, before registering the car in your name please do a round of test drive. Maruti has no clue on how to fix the problem. Otherwise Maruti will register the defective car in your name and test their product with your money.


I feel I wasted 9, 00, 000/- for this, very disappointed with Maruti's response. My complaint number is CRM:0896000002490/Complaint Reference No. 3504305198


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