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MouthShut Score

92%
4.05 

Leg Room:

Dealer Satisfaction:

Mileage:

Comfort:

Reliability:

Appeal:

Rs. 8,04,000 (Ex-Showroom)

Maruti Suzuki

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Customer's are the king's!!! Really??
Jun 25, 2019 10:02 PM 3175 Views (via Mobile)

Leg Room:

Dealer Satisfaction:

Mileage:

Comfort:

Reliability:

Appeal:

Recently we bought a Ciaz and in 30 days we faced a situation that lead us to have a bad experience with the dealers Nexa.


My brother was driving the car and there was some traffic. He was trying to overtake a bus and noticed a tractor in fron of him. Since the tractor started to move he had to take a sudden right when he heard a loud noise after which he couldn't control the wheels which resulted him touching the tire of the tractor. The service people came and performed their investigation from their so called investigation team from Maruthi they gave us "good will warranty" really meaning "manufacturing defect" for the affected pars the tierod and the alloy wheel. After a day when they were fixing they found damage in few more parts and have forced us to claim insurance when it is actually a manufacturing defect. We are really helpless here. Has anyone faced a similar situation with Ciaz or Nexa service? We are at this point really helpless and have no clue how to proceed. They have already made us sign all the insurance papers and gave us a smile telling we will take care of everything mam.


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