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Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

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Customer care -At its best
Jul 04, 2022 03:50 PM 1393 Views

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This was the most horrible travel experience I ever had. It all started on 29th May when me and three friends decided for a trip. Immediately searched MakeMyTrip and found an accommodation at Chalet resort Masinagudi.

We paid Rs.6000+ and confirmation voucher was also served, only after getting the confirmation we started our travel. But to our surprise on reaching the resort we were told that they do not have any booking in my name and no rooms are left out.

We had no choice but to contact MakeMyTrip, tried through the app but the message I got was "Error Page", then I tried to call the customer care number and even after trying one hour I was not able to get through the number. Then we decided to search for alternate rooms, but we were not able to find out a suitable room.

By the time it was around 5 PM, and either we had to travel to Ooty to find out another room or return.

Being a Sunday evening, we were not sure about getting an accommodation at Ooty, so we returned home driving back 200 Kms. Mainly because driving has forbidden in and around Masinagudi after 9 PM.

In between, I could talk to the MakeMyTrip executive while returning, and they informed me that they would have provided me an accommodation, had they been contacted.

But even after trying all other available options like telephone app etc MakeMyTrip was not available on exigency. They also told me that only room rent charged from me will be refunded and no other compensation would be provided after pushing me to the road.

After this, I had three or more mail exchanges with MakeMyTrip to compensate my losses, to which I got one reply from them and for my third mail, I got an automated message that my Ticket is closed in a most unprofessional and heinous way.

Am not putting the mail copy or other communications I had with MakeMyTrip here.

Even after that, I tried to contact MakeMyTrip customer care number many times but never ever I was able to talk to a human being there.

If this is the way you guys behave to a customer, mind you time will teach you who is a customer and how he is to be treated.

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