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PATIENT HEALTH & LIFE HAS NO VALUE WITH LISTER LAB
Nov 03, 2017 10:33 AM 3318 Views

Infrastructure:

Medical Care:

Staff Attitude:

Unfortunate to express my experience with such discontent:




  • Boked for Lifestyle Medical Check( Fasting Blood Samples to be collected at Home) with the Lister Lab on 2 Nov. 2017 by 12:30 p.m. Appointment on 3rd. Nov.




  • The customer care Executive had no clue to answer any queries other than their scripted questions.






The appointment was confirmed and received a system generated S.M.S. with mis spelt Patient's Name despite spelling out while booking.


The Sample collecting Rep reached at 7:30 a.m. - He had no details of the package.


The patient status -immobile and highly diabetic. Advised to reach the Lab at Nungambakkam 2 hrs after breakfast.




  • Received a call at 9:00a.m. from the call centre mentioning the appointment is cancelled.




  • The Executive enquired wether the collection agent mentioned about the appointment cancellation.




  • Upon insisting to talk to the senior person, was put on to a person who is In charge for Report Collection! who in turn mentioned that Doctors are not available to perform the examination.




  • It was mentioned that we were contacted for scheduling the appointment - The conversation never had any reference for rescheduling.






It was very unlikely for such an appealing service


The system masking the personalities who ignore their responsibilities or Is it the operation does not have a sensible Leader Or Is it the system is Flawed.


In all PATIENT HEALTH & LIFE AT STAKE HAS NO VALUE WITH LISTER LAB!


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Lister Laboratory - Nungambakkam - Chennai
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