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MouthShut Score

65%
3.96 

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Customer unfriendly policy
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May 04, 2022 06:00 PM 66 Views (via Mobile)

Customer Service:

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Delivery Timeliness:

App & Websites:

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Lenskart doesn’t replace lenses for the frames. Why?? Because you haven’t bought an insurance for it (which probably expires after a certain period and needs renewal). If the lens is broken a new spectacle has to be bought and this is never revealed at the time of purchasing the spectacles. Only the insurance is offered. Imagine having insurance for your glasses instead of the service of replacing the lens. And the insurance is offered like it is life insurance.


I think customers would be happier if a better service for the items purchased there. Very disappointed!!


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Brand Response

Hi There! Sorry to hear about your unpleasant experience. Please help us with your contact no#/order no# at support@lenskart.com. We will get back to you as soon as possible.

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By: valyoo_lenskart | May 08, 2022  07:14 PM Comments 0

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