MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Brands
MouthShut Logo

Thank you for sharing the requirements with us. We'll contact you shortly.

MouthShut Score

14%
2.14 

User friendly:

Durability:

Handy:

Style & Design:

Service & Support:

LG

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

LG Technically Good - but Pathetic Customer Servic
Jul 07, 2007 12:03 PM 6094 Views

User friendly:

Durability:

Handy:

Style & Design:

Service & Support:

This is the first ever LG product I've purchased - the earlier fridge that I had was all from godrej, we were very happy with them but we went for good looks of LG and also the promise of a multinational.


within a month, the trays started to crumble - we called up and the engineer came after muliple calls to the call center - and said that I cannot do anything this is outside the warranty(only on compressor) - less than a month - I complained and complained and nothing moved. Later I went to the dealer and since I was going to buy another white good from him - he did something to get the tray replaced.(Thanks to the delaer - LG guys useless)


Now, the handle is broken and LG customer service doesn't care - its 15 days(and my fridge is still in warranty) and these guys say I will have to pay for it - plastic parts are not under warranty. The handle is tied to the door NOT with a plastic part but with a metal screw and that is broken - handle needs to be replaced - I will have to pay for the handle and screws and labor . this is daylight robbery and again the technician who comes to fix it is so cold - "I can only do this whatever is told to me . speak with the call center .".


I will give LG 2/10 on customer service. for 100 rs handle they are loosing customers.


Upload Photo

Upload Photos


Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB


Comment on this review

Read All Reviews

YOUR RATING ON

LG GR-362-M
1
2
3
4
5
X