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Kolkata, India

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Disenchantment ! Kundu special

Sep 06, 2012 01:38 PM 36179 views

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As the date of journey and duration for Leh-Ladak tour conducted by Kundu Special were matching with our requirements, I alongwith my son joined  in the tour programme on 6th June, 2012.Tour price was Rs.17000.00+Air fare. Duration of tour programme was 10 days. No of member  participated in the tour was most probably 42 nos.

Now I am trying to share my experiences which I  gathered while travelling with Kundu Special.

i)  Kundu Special appointed two managers to look after the total programme. One of them was Mr. Nirmal  Guchaite who  accompanied with us in the train (Purba Exp.)from Howrah  and from the very fast day he was successful to establish his  irresponsible , non impressive and non dependable nature to  us. None could  contact him  or see his face throughout the train journey.

Another manager  was  waiting for us at Leh hotel (Name! I did not want to remember). He was not only a person of negative   attitude but also dominating and aggressive in  nature. Lack of  cordial  behavior,   experience and   coordination  with the members were the minus point of the total tour programme.*

ii) At Delhi  hotel serving of below standard meal (lunch & dinner) was unexpected . Apart from that spending whole night  in the Hotel (till departure for flight )sitting on the chair to protect ourselves from  BUG  biting  ( more tha 100 nos newborn to full grown) on the bed was a horrible experience to us. Later when I  talked   with the manager regarding the matter he kindly informed that searching of  better   accommodation in Delhi is under consideration by Kundu Special.

iii)At Leh the total tour programme i.e accommodation, food, sight progamme were controlled by Hotel  authority and the roll of managers  from Kundu Special was not more than  a guard.

iii) Accommodation and food  in the Leh Hotel were too good. But there was no arrangement for supplying filtered water in the hotel.  As the drinking water was supplied from overhead tank directly  and hotel manager could not guarantee the quality of water , **We were compelled to purchase  mineral water from the hotel at the cost of Rs.30/- per  litter  which was only Rs.15/- to17/-   in the nearby marke(10 min. walking distance). Even during whole  day sight programme when lunch was served in the road side we got only half

glass of  mineral water on demand. Manager of Kundu special completed their responsibility by

distributing  chocolates in a small bag embossing name of Kundu special.

iv) On 2nd day at Leh, sight seeing  covering Monastery and palace was done with full satisfaction.

v) On 3rd day at Leh,  scheduled programme for Nubra valley cancelled  due to land slide  instead  of that  tour to Pangaon lake was organized on the same day. But unfortunately due to road blockage

at Chang-La pass no car except one (out of eight from our hotel) could reach the destination.

On that day we realized the  careless and idiotic attitude of two managers who fully aware of the fact that mobile phone communication did not work there.*

vii) During dinner time, When every member became depressed,  suddenly Hotel Manager  along

with  manager of Kundu Special without any discussion  with member declared that Nubra valley

tour had been  postponed totally. Instead of that  on the 4th day half day local sight seeing tour

(non scheduled)  and    on the 5th day Tso-Mariri  Lake tour would be conducted.

viii) Every member participated to that tour came with a expectation (spending so much money )to visit Nubra Valley and Pangaon Lake. Repeated request for consideration of Nubra valley or 2nd attempt for Pangaon Lake visit were discarded by the manager with his normal aggressive nature. Even request for visiting Tso- mariri   Lake  on 4th day instead of 5th day was not entertained. In that case most of the member could try  to   visit  nubra vally or Pangaon Lake at their own cost on the last two days comfortably.

ix)As scenic beauty of Leh is excellent, half day local sight seeing tour and cultural programme in the afternoon were enjoyed by everyone.

x)View of Tso Mariri lake was beautiful but  we could not encourage  the decision of 450 km run in a

single day on broken  hilly road  with   10 minutes  halt at lake spot and 30 minutes stoppage for having  cold oily  and spicy lunch at open field. Most of the  member who became tired badly expressed their   dissatisfaction.

xi) Departure from Leh without  visiting Pangaon Lake and Nubra Valley was so much painful that ignoring all possible unwanted   situation   and discourage fro manager 9 (nine) members including me and my son  made an  arrangement for visiting pangaon Lake at our own cost and risk on  the last day. The total journey through beautiful  landscape , by  watching different animals of Ladak and lastly view of Pangaon   Lake   were life time experience.We have heard so much about the hospitality of Kundu Special but I am very much disappointed.

Though I do not want to compare but I am compelled to remember the cordial behavior of managers   and their earnest efforts to satisfy the members and to make the programme successful while  travelling Kinnar, Kashmir and Kedar Badri tour in last three consecutive  year which were conducted  by  another  renowned Travelling Company from Central Kolkata .It is unfortunate due to  time constrain I could not   take part  in their Leh-Ladak tour this year.

Mita Banerjee


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