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MouthShut Score

67%
3.54 

Customer Service:

Staff Courtesy:

Shop No.4, Sector 11, Koparkhairane, Navi Mumbai 400709, MH

+91-22-32983844, +91-9970848944

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HORRIBLE SERVICE - BEWARE
Aug 23, 2018 12:14 PM 847 Views

Customer Service:

Staff Courtesy:

Choose Kuber Logistics only if you want to destroy yourself.


Given the fact that I am a medical doctor and this is my 8th relocation - I have reasonable experience with domestic goods logistics.


My tryst with Kuber logistics started in the last week of July when I contacted them for a transit from Delhi to Gurgaon.


They did give me a quote which was 20K lesser than Agarwal Packers and assured a better packaging quality.


On Aug 3 morning arrived a bunch of UNTRAINED packers(all third-party - villagers) with only one person from Kuber logistics.


They refused to pack delicate glassware in plastic crate boxes. After lot of requesting and cajoling they delayed packing by 4 hours and brought few plastic crates.


(Note: I had lost trust at this very point but there was no other option since I had to initiate my relocation on the very same day)


Only the very delicate glass and crystal ware were packed in crates.


ME AND MY WIFE SPENT THE REST OF THE DAY TILL 2 AM PACKING THE GLASS ITEMS OURSELVES.


They donot provide mattress wrapping like the way most vendors do. Ultimately again me and my wife wrapped our expensive mattress in an Agarwal Packers mattress case that we had used in the past.


We have a marble Puja temple which was assured to be packed in a dedicated wooden case, but none was provided. I literally risked all my hopes in having the marble temple hammered between some planks of wood.


Anyhow after an ordeal lasting for over 24 hours, they loaded our goods in the truck. I was used to sealing locking of the carrier. To my utter horror the driver said that even if I lock the container with my own lock - the same might be broken for police checks at state borders - now I lost it completely.


I had an hour-long conversation with the supervisor(Mr. Sharma - who was the only person contactable at Mumbai). Imagine my plight - all my domestic goods loaded into the truck and the driver says that the lock can be broken.


I had no option but to let go.


I literally taped the inside bolts of the lock.


My biggest mistake was to hand over my car also for transit to Kuber logistics


PART 2


My domestic goods arrived after almost 10 days at Gurgaon and then the ordeal part 2 started.


There was NOT A SINGLE AUTHORISED STAFF OF THE COMPANY WAS THERE TO UNLOAD.


When the truck opened in front of me - to my shock - the items had reshuffled. I was told that this happened due to the long road travel. How could a bicycle placed on left side of the truck move to the right side - note that it was fixed in between boxes.


The entire unloading process was undertaken by the driver and some local  Gurgaon villagers. Again me and my wife had to do the entire unpacking as the staff refused to unpack even the furniture and glass items(again this is a standard practice by Agarwal packers whom I have used 7 times in the past).


With lot of fighting with the supervisor(Mr. Sharma from Mumbai), we were able to get partial unpacking done by the local laborers. As anticipated - several glass items and furniture broken.


Then came the biggest scare of the entire process.


My car was UNTRACEABLE.


Kuber logistics had assured that my car would reach in 2 weeks time(since it would be sent in larger carriers which the company outsources to)


After 20 days with no information, I started getting very jittery. I made over 100 phone calls(not exaggerating!) to Mr Sharma who repeatedly kept telling that the car would arrive the next day.


Ultimately I threatened to make a police complaint.


They finally delivered my car by road on Aug 22 exactly 1 month after it was picked up.


[SEE PICS OF THE CAR ATTACHED]


It was obvious that the car was driven for a very long distance(horror - the milometer wasn't working].


I and my family are still reeling with the horror of this transit.


This is just to warn all prospective individuals who are undertaking a relocation - DONT EVER THINK OF KUBER LOGISTICS


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