Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Brands
MouthShut Logo

Thank you for sharing the requirements with us. We'll contact you shortly.

MouthShut Score


Phone Banking:

ATM Availability:

Internet Banking:

Customer Service:


I feel this review is:


To justify genuineness of your review kindly attach purchase proof
No File Selected

Worst bank Ever
Oct 19, 2019 04:22 PM 546 Views

Phone Banking:

ATM Availability:

Internet Banking:

Customer Service:

A salary account was offered to me by my previous company, after 3 months the bank had indirectly issued a credit card in my name without even informing me that the credit card has been issued to me. After knowing this I called the Kotak Bank Customer Service centre they told me that the credit card is absolutely free and doesn't include any charges in it. After receiving the credit card, after 8 months I have made a small purchase of Rs 435 at Dmart in Mumbai from the issued card. The same amount of Rs 435/- was billed to me, but the bill was received only after due date. So I thought to make the payment at branch. When I went to kotak's nearest branch they told me there has been a penalty of Rs 1062/-, which I have to pay. I was shocked to hear this that for a small amount of Rs 435/- they are charging a penalty of Rs 1062/- which is almost 3 times. I told the Bank staff that I will only pay the amount which I have spend, but the bank staff didn't agreed. After 4 months kotak Bank e has sent me a legal notice stating that the total payment of Rs 1762/- has to be paid. After receiving a legal notice and to avoid the legal formalities I was provoked to pay the amount of Rs 1762/- with the credit card closing charges of Rs 1000/- extra. Even thought the amount was paid in a proper manner at still the kotak people hasn't closed the same in their system, which is still reflecting as opened in my cibil score. Kotak Bank is nothing but a creepy Bank, which is just looting innocent customers.

Upload Photo

Upload Photos

Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB

Comment on this review

Read All Reviews


Kotak Mahindra Bank