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Jessore Rd, Dum Dum, Kolkata 700052, WB


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Open letter to The Airport Authorities!
Jan 18, 2010 01:18 PM 6788 Views
(Updated Jul 10, 2017 09:21 AM)





Kolkata Airport is a gateway to a lot of places in India, from this logic, it is supposed to look nice and adequately convenient for the travelers. To get to 7 sister states, I have no choices but to make a transit here.

As of now, there are 5 airlines connecting Bangkok with Kolkata; Air India, Jet airways, Kingfisher, Drug air and THAI. All passengers to Port Blair, Chittagong really have to make a stop here as there's no more direct flight from Bangkok.

Let's start with the international terminal first. I am aware that it is a renovation at this airport, I saw a lot of things are being built. My comment begins with the cleanliness of the airport. At the baggage claim area, it doesn't seem that it is taken of well enough, there are a lot of trash in the ramp.

The good thing is the pre-paid taxi counter, so people do not have to face the hassle dealing with the Taxi. Next, it is quite unnecessary to check people at the entrance gate if they have ticket or not. it is horrible that relatives, friends cannot go in the terminal if they send someone off.

The check-in counter starts late, the immigration is too small so too many people have to wait, not enough places to sit, stand.  If the airport authorities has no money, please please collect more fees to hire more immigration staffs, the number of passengers will get bigger, and as I said earlier that we have no choices but to make a transit here, so please do not blind and deaf!

Your airport manager office is not computerized, what's a pity!

At Delhi for example, there are lot of international fast food stalls where they have to pay for the space, if you will have space, please make money of it. We, the passengers, sometimes just want to get out of your airport as quick as possible.

Some nice coffee shop is available with quite a cheap price, that is a good thing that I am sure it is not run the airport authority. The Government of India should really have to link the subway to here.

At the domestic terminal, the retiring room(700 Rupee per room) for connecting flight passengers are bad. there are birds flying inside the terminal. Floor is not clean and I do not see any currency exchange counter.

Some domestic airport in remote place in Assam like dibrugarth is a lot cleaner that Kolkata airport. PS, please also make a nicer walking way with a roof from international terminal to Domestic terminal, It rains quite a lot in this city for some period of time, I am sure!

I know that the new terminal( Claimed to be Environmentally friendly building) will be able to handle 20 millions people a year but you should start to take better care of the current passengers now! It is real big pain for limited staffs to stamp people's passports going to Yangon, London, Dubai, Dhaka and Bangkok at "the rush hour".

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Kolkata (Calcutta), India (CCU) - Netaji Subhas Chandra