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MouthShut Score

27%
1.82 

Finance Plans:

Service and Support:

Staff Courtesy:

Timeliness:

623, Anna Salai, Chennai 600002, TN

Maruti Suzuki

+91-44- 42269555, +91-44-42269551

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Cheap in all terms
Jan 15, 2007 07:44 AM 8880 Views
(Updated Jan 15, 2007 07:47 AM)

Finance Plans:

Service and Support:

Staff Courtesy:

Timeliness:

I mean the title. The price of regular service is economical but when the service comes for accident service is really cheap. When I say service is cheap means no good to hail the company. I have been a regular customer of Khivraj till last year when I met an accident that changed my entire opinion about khivraj motors of Anna salai.


First there was no proper guidance to me when I called them from the Accident spot, only thing I heard from them saying bring the car to our body shop. I enquired about the legal formalities for getting insurance, they said we will take care, please bring the car.  As a regular customer to them I thought they know the history of the car and asking me to bring. I didn’t have second thought to go to any other work shop. But to say the truth, they took nearly a week or more to evaluate the car’s damages. Finally they gave me an approximate estimation of 33, 000 for repairing the front right side damage and back bumper. I was curious from those people to know about how much money I can claim from Insurance, I got the answer saying I will be asked to pay atleast 13, 000 for a 3year old car. But I did come to know the truth in later term that If I would have serviced it with a normal mechanic it would have been costing me even lesser than 7, 000 for the whole work. Now I have a claim on my records for paying more than what is actually required. My accident caused only Khivraj to gain money.


With respect to the body shop service, It was pathetic they took nearly 15days to delivery my car after the evaluation. I asked them to keep the car till the claim from insurance so I don’t need to pay them cash. But it was a shock, they said I need to pay nearly Rs.100 rupees for parking every day till I get the insurance claim after paying so much money from my pocket and my insurance now there were looking for another way to loot more. I saw them literally looking at their customer as vending machines pouring money on their accounts.


Later a week after I took the delivery, the car started giving lots of rattling noise and the petrol gage in the dash board started malfunctioning. I revisited the body shop and the supervisor told me I have to replace the tank because it is been damaged in the accident. I asked why didn’t you report this when we proposed for the insurance claim, he was cool and replied we didn’t notice it that time. The front door rattling noise and unmatched painting on my white colored car made me feel hard and they had no answer for my questions. Finally I have to take the car to a normal mechanic in pudupet to fix all the issues including the tank. It’s true for the last 2 years after that incident after I corrected the issues from the local mechanic my car never had any major problem and I’m now comfortable.


In a single expression they are totally cheap(Nagative comment)


Mean while find time to visit my travel experience here camera-friendly.blogspot.com


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