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MouthShut Score

47%
2.45 

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Irresponsible. No after sales service
May 18, 2019 12:02 AM 928 Views (via Mobile)

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I have purchased a Kenstar air cooler few weeks ago in Bajaj electronics, Chandanagar Hyderabad. After 3 days I bought it, Water started leaking from the rear while the machine is on and my room is getting totally wet. I have raised a complaint on 23-April and kept chasing the technician every day but he didn’t turn up anytime and I have no option but to wait for him indefinitely at home keeping all my work aside. Later, I called the customer care and realised that the request is cancelled without any reason. And they logged one more request. With that new request, I called the technician again based on the SMS I received but he says he didn’t get the request in his queue. I thought of checking my luck again and called the customer care, they said there is no second request at all and can raise one request for which I may get response from the technician within 48-72 Hr. To be honest, I am being totally irritated the way the support team is functioning despite I got a defective unit from the company. Raised this issue to Consumer forum. At least waiting for them to intervene. DONT EVER THINK OF BUTING A KENSTAR PRODUCT. Don’t experiment with them


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