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MouthShut Score

56%
2.79 

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+91-124-6613838

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Disrespectful and discourteous to its passengers
Nov 11, 2019 05:15 PM 305 Views (via Mobile)

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I am waiting to board the Guwahati flight from Mumbai scheduled to depart at 16:50. It is 17:20 now. The departure board displays STD as 17:15. Boarding has not started yet! Two hours back I was told the flight was on time, even though the the flight is coming from Guwahati, three hours distance! The airline does bother to keep either its staff or passengers updated. The ground staff asks passengers to please sit as the flight will be delayed, even though the waiting area is overflowing and no seats are free!!. Even as I receive a call from the airline that the flight departure us 17:45, the board remains stagnant at 17:15 ETD and the remaining passengers remain in the dark. Of course there is no sign of the aircraft or commencement of boarding yet!


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