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MouthShut Score

56%
2.81 

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To fly early they leave you at airport,
Nov 29, 2018 07:49 AM 8556 Views

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I was travelling with my wife and 1 year old baby from Delhi T2 to Jammu and I was denied boarding to my flight even after being managed to reach on boarding gate on time.


The situation goes like this we were waiting for the boarding and our baby was having her milk when suddenly she vomited and we had to rush to wash room to fresh her and then we get a call from boarding gate duty boy that its our final call going on(as Delhi is a silent airport no announcements are made, I was grateful to him for call) and we need to be at the boarding gate within 3 minutes, his call came to me my number at 13:47 and I told him since we are with baby and have 2 cabbin bags we wont be able to run that fast please give us 2 more minutes but still I will try to be there asap and we ran like nothing.


Our baby got smashed with a fellow passenger and some how I managed to reach the boarding gate on 13:50 but were told Gate is closed, when I argued and showed him time he said "mai aapko minus kr chuka hu" I said how and why, he said time ho gya tha I said its 13;51 now and I am here since more than a minute then he on his walkie talkie passed on amessage that we have arrived but he has done that minus thing so what should he do then the perosn on other side replied " itni jaldi kya thi krne ki and kia kyu" then he suddenly closed the walkie talkie as well and took me along to his seniors who in fromt of me also told him he shouldnt have done this in so hurry and they told us "dont worry we will send u by 16:10 flight, please go to some F5 boarding counter and get your passes" and when I walked there the lady on duty said Sorry 16:10 flight is no more opertional now and you will have to take next morning flight and also have to pay 24000 inr for same.


Can you imagine first they denies you boarding bcos of their hurry and then as for sky rocket money, when I said I was told you are sending me by next flight she said that means you will have to buy not complimentary and in between all this the boarding gate guy got disappeared. I tried to argue with all but it was no vain, so I decided to take my luggage and travel on my own and on thinking I understood that it was just to achieve their slogan "samay se pehle udna and samay se pehle destination pe utarna" and also for that guy to close his shift and to rush home.


On returning home I tweeted my complaint and got replies form their social media team that I will be contacted soon but that soon also came after 10 reminder tweets and the person I spoke to said "from my side I will refund you infant charges which is 1250 out of whole ticket cost" I replied no its about about the cost but the hassle I had with my baby because of your company and no fault of mine, and I challenged him to check the video/audio recordings of boarding gate and tell me if I was wrong and also hear your boy saying "sir I understand and agree that yiu are here and I told u to come but mai minus kr chuka hu kyuki muje peeche se message aaya tha jaldi kro", if anything of this is false I will not claim a single peny and will say SORRY as well socially on Tweeter to which he replied give us 48 to 72 hours to investigate and its around 84 hours no reply has come my way and now my tweets are also being ignored.


This is how they treat their passangers and mint money. Please dont travel with them, and they will get to know what it takes to cheat with a regular flyer.


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