MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

For Brands
MouthShut Logo

Thank you for sharing the requirements with us. We'll contact you shortly.

MouthShut Score

17%
1.57 

User friendly:

Durability:

Handy:

Style & Design:

Service & Support:

IFB

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

Delays, Lies, and Indifference
Aug 10, 2013 08:30 PM 5868 Views

User friendly:

Durability:

Handy:

Style & Design:

Service & Support:



  1. Neither the installation technician in New Delhi nor the dealer really explained that an external filter is needed to make the filtering function work.




  2. During installation, the technician did not offer to show us how to use the system (which is OK. We are smart enough to figure this on our own). But he should have checked to see if it worked OK for at least one wash cycle.




  3. After shifting from Delhi to Chennai, the washing machine door was damaged in transit by Agarwal. The technician came to "replace the door" on July 27. Not until August 8 did they bother coming back with the spare door - despite at least 1-2 calls every day as a reminder. Before he came by, he had not checked to see if the door handle was appropriate for the door he was replacing. It did not fit. So, he promised to return with another handle.






Today, he came back with another door handle that does not fit. Left after 30 minutes of fiddling with the machine promising to return with a spare part from a service shop nearby. We have called him twice now - he tells us that he won't return until Monday and the spare part is not available.


What kind of service is this? You don't have spare parts (that costs around Rs 2000) available on standby. And then, your technicians have the guts to lie?! The next time, I am going to make him leave his bag behind - I shifted from Whirlpool to IFB believing it would be better service. It is the same lies and indifferent attitude. You people are sad!


+91.44.28353738.


Upload Photo

Upload Photos


Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB


Comment on this review

Read All Reviews

YOUR RATING ON

IFB Digital
1
2
3
4
5
X