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MouthShut Score

8%
1.17 

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Icontrol ? You don't control anything.
Jul 29, 2008 12:59 PM 5420 Views

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I must narrate my experience with icontrol/Aksh to make u believe that this is the worst option to choose from all the availaible ones like dish / tata sky and normal cable wala. Infact do not opt for this if u want to have a comfortable time. I had seen a big full page ad in the newspaper and had booked the icontrol on 28 Jun 08. I was told that it would take a min of 1 week to max of 3 weeks to install it. It sounded as if we are back into the stone age era and connectivity is something new to this world. Anyways , I opted for it. After 15 days a person from MTNL comes to install a ADSL modem . Still fine. Thereafter , there was no news from anyone till the time I called up Aksh on their customer care no 01126991500 ( I must say that the customer care is really pathetic with noone having any clue ). They kept saying that someone will call up to take an appointment to install it. But I had to keep waiting and keep calling them up . Finally someone came after 28 days and to my surprise says that I waould have to pay up Rs 20 per mtr of LAN cable to connect the ADSL modem to the set top box . They say the company would only provide 5 Mtr of wie free (This was not mentioned anywhere in their promos). How many would have their tvs 5 meters from the internet connection. So I had to shell out a heavy amount for no fault of mine . Finally it got installed . But the misery is far from over .


The very same night the Remote batteries became real hot and it stopped working .I tried with a brand new set of batteries and it repeated again. I lodged a complaint on 26 Jul at 0900 Hrs with a assurance that it would be resolved within 24 hrs. Today is 29 Jul and it is still not resolved. There was a call from thier executives that they would come to rectify it but they didi not turn up and did not have the courtesy to inform even. To top it when I tld them that I want to get it disconnected , they tell me that I have to write and deposit an application with MTNL .It sounds as if u are standing in a ration queue.This speaks volumes of their customer relations.


I have spend RS 1500/- to get Icontrol installed leaving me with a real bad mood. I would suggest people to go for Tatasky / dish for a much much better customer satisfaction for almost the same price.


To summarise , Icontrol customer relations are pathetic. The quality not too great. Pl PL do not even think of taking it if u ant to have a comfortable time.


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