MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Brands
MouthShut Logo

Thank you for sharing the requirements with us. We'll contact you shortly.

MouthShut Score

39%
2.32 

Phone Banking:

ATM Availability:

Internet Banking:

Customer Service:

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

Pathetic,disgusting behaviour by HDFC branch staff
Apr 23, 2019 10:49 AM 10150 Views (via Android App)
(Updated Apr 23, 2019 10:56 AM)

Phone Banking:

ATM Availability:

Internet Banking:

Customer Service:

I never thought I would post this but then I had no choice left.


My Father holds an account with HDFC Bank in Najibabad Uttar Pradesh Branch.


I visited the branch on April 2nd, 2019 at around 11:15 AM in order to withdraw cash via cheque.


There was a long queue of customers waiting, I joined the queue too. I soon realized that the guard on duty started sending few customers from in between the line to the cash counter it was very evident from there behavior that the people who were sent ahead was either known to him or were regular customers to the branch.


I always had the understanding that such queues are formed under certain rules & regulation however, I also noticed that there were no separate lines for the senior citizens or for ladies.


So I as any responsible citizen of the country raised voice by objection & requested the guard not to play favoritism as every single person in the queue waiting had work & everyone's time is important to them.


Even after requesting him a couple of time he simply ignored me & turned a deaf ear to my request and then he had the audacity to raise his voice at me he shouted saying.


"hum line ke beech me se kisi ko bhi behj sakte hai ya beech me kisi ko bhi laga sakte hai, hume koi nahi rok sakta".


On this I went inside to report the guards horrendous behaviour to the branch manager, to my surprise instead of taking my complaint and taking an action on it the manager too brushed off & ignored me completely & called out 2 of his colleagues (Sushil Kumar and Amit Singh) and asked me to leave immediately else I would be thrown out by then.


On this when I reacted & objected to their disgraceful & shocking reaction they manhandled me by pushing me multiple times and threatened me that they will call the police and get me arrested. This entire situation has been shocking, embarrassing, humiliating & absolutely pathetic. I always thought that HDFC is a customer-centric bank & they value all they customers but the treatment I received from them was a complete shock for me.


After being humiliated, threatened, & manhandled in front of a crowd who knows & respects my family I obviously left & decided to log in a formal complaint but to my utter shock the situation had turned bad to worst


When I did log in the complaint, the branch staff along with the manager are using external sources & contacts with people higher up post in major areas of business of law and order to get rid of the complaint /case.


I just want you guys to answer was I wrong to raise my voice against wrongdoings? was it fair for the branch to treat me like a dirtbag? Was it OK for me being manhandled humiliated & insulted all because I objected there wrong practiced? Is that the behavior HDFC promotes?


I always thought HDFC only provided bad customer service on calls but then thought it's the advisor at fault.


But after this episode, I realized each & every person in HDFC are rude & brusque clearly evident that HDFC has NO respect for humans, It's sad to see such a major brand treating customers like utter crap I will never promote HDFC to anyone.


I just want to inform you that I will now take this forward. FYI I have the video of the whole incident which has been posted on other social media platforms. People have the rights to know what kind of treatment you provide to your customers.


So much for #acchedin


Upload Photo

Upload Photos


Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB


Comment on this review

Read All Reviews

YOUR RATING ON

HDFC Bank
1
2
3
4
5
X