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MouthShut Score

36%
2.43 

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Jul 15, 2012 04:06 AM 16374 Views

Check-in Counter:

Staff:

Seating Space:

Punctuality:

On June 14th at 3:30 am; I arrived at Colombo airport to join a group of six passengers already waiting at check in  counter, which was closed; departure was scheduled for 5:00 am, waited till 9:00 am; no one showed up.


According to a customer representative, seats were re booked to others on fist come, first serve and cancelling those on waiting passengers rendering existing itineraries useless, and forcing me to re purchase a  return ticket to the USA  from Thai airlines. Baggage was lost for 30 days, returned thereafter, only to be dumped in thrash.


All three locks were broken and contents lost.


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