Another horrible experience with Go-Air. Review on Go Air

I booked a  ticket on Go Air from Mumbai to Delhi on 16.05.2015. The flight was at 7:50AM as I needed a morning flight for my important stuff at Delhi. I reached the airport at around 6AM and received my boarding pass. I checked in through security gates and while the CISF staff handed me the boarding pass after stamping it, I was astonished to see the flight time of 9:35AM. I enquired from CISF enquiry desk, they told me that a Go Air personnel must be at exit gate. I went to the gate 16A which was mentioned on my boarding pass and luckily found a guy sitting over there. I enquired from him and he said that didn't I receive any message through SMS about the delay in flight. I said no. He again asked me didn't the guy who gave boarding pass mentioned to you that the flight is delayed. I said no.

I looked at him he said same old word “Sorry” “I Apologize”. He did his kind of lip service and I had to spend 3.5 hours at airport which in itself is a big torture. Well the new boarding time was 8:50AM, the time arrived, the boarding didn't happen till it was 9AM. At 9AM, the staff informs that flight is delayed and it will be now at 10AM. All of the passengers who had to board the flight were aghast, angry and in fumed over this shock. Some had scheduled meetings, some were going to attend an interviews, some going back to home etc. while there, many passengers like me also claimed and contested that we all didn't receive any SMS and it was at airport counter we came to know flight is delayed. We asked a guy from the staff who is senior here, he replied that he is the one who is In-Charge. I could read his tag that he was a duty manager. Well we all know a duty manager has no authority whatsoever except to manage the situation with lip service and rules. We asked him to get a senior person over here and he out rightly denied the same. He was not ready to listen to complaints and when we talked about compensation, he out-rightly rejected it. We told him who shall be responsible for what we lost and who shall make up and compensate for the same, he was deaf and dumb.

After too much chaos, he informed that the flight coming from Bangluru shall land at 9:30 and they shall start boarding as soon as the flight arrives. Around 9:45AM, they announced that boarding shall be done through another gate which they didn't to prevent their arses from the public out cry. Well we boarded the bus, the driver of which applied too many brakes so frequently that many of the passengers were about to fell down. When one of us try to complain, he attitude and behavior was rude. By the way, there was no AC in the bus. We reached aircraft but he didn't open the door for pretty good time which increased the suffocation there. At last the boarding was complete at 10:15AM. The ground staff or crew had no courtesy of even offering water to already sweat drenched passengers. They offered whoever asked. At 10:20AM, the pilot announced that there will be delay in taking off from the airport, which again was another shock and trauma to all of the passengers. The flight took off close to 11AM. When we were about to reach Delhi airport, the pilot again announced that there shall be delay in landing instead of scheduled landing. At last around 1:12PM we landed.

Well its not a first time with Go Air. I remember the other day when my travel agent had booked flight in Go Air at around 5PM in evening. To the surprise of all the passengers, the flight went first to Ahmadabad without any information(remember it was not connected but a direct flight) and then we took off to Delhi and believe it or not, the flight landed in Delhi at around 1AM midnight. These are just two incident which are fresh in my memory and I cant forget these. But there are so many such stories which I heard from my fellow passengers about the mental torture and trauma by Go Air in the name of service.

Being a low cost doesn't mean that you will not provide service. Its a services sector, we pay you give service. The services of Go Air are awful from beginning though they tried to mend it a year back but they again same. The airline cant even manage a small bottle of water for every passenger not to talk about the other services. I call it a “Chillar Airline”. The staff doesn't know what to say, how to say. They don't have exact information. Call their call center, they would keep you waiting for half an hour and you have to listen to that worst music before you can speak to customer care who again doesn't know the exact scenario and will tell you about the past situation and not present. Mr. Wadia if you cannot operate up to expectation, please stop your services, stop your airline. Go for an introspect, look for negative points, train the staff well, and then go operational. I think they also need a Gabbar to set things in order and give services for what we pay to them.

Why should we listen to Sorry and I apologize since yes personally I hate these two words because saying this is just a lip service and nothing more than that. Mr Wadia who is responsible for our business loss, our missed appointments, our missed interviews, our missed ceremonies, and why your airline will not compensate for the torture and trauma which I went through with other fellow passengers. Mr Wadia its better to stop this Chillar Airline because in the name of low cost, you are luring gullible people for nothing. Look at your planes, your are in a continuous noise while you are flying in any of your aircraft. Look at the quality of food which you serve in lieu of exuberant sky high prices. Look at your miserable ground staff who don't have any courtesy. I remember last year I was coming from Saudi Arab and my travel agent had booked a flight for me from Delhi to Srinagar on Go Air. During CISF security check.

I forgot my Ipad at the CISF entry point. I was the last person on the Go Air counter to receive my boarding pass and in that scenario, I somehow forgot my Ipad. It didn't took more than 5 minutes from CISF check in point to the aircraft. While about to take stairs, I remember that I was carrying Ipad with me. I asked the ground staff about it, they said they cant do anything as flight has to take off. I pleaded before him that it was just less than 5 minutes back that I somehow forgot it at CISF entry point and I told him to allow me to go, collect and come back which will not take more than 5 minutes. Else I told him to get in touch with CISF security and inform them about the same so that they can keep safe and I can get it once I shall be back. He again denied the same and said flight is ready to take off. In a very depressive mood I boarded plane and believe me, the plane was stuck there for more than 25 minutes before it took off. This is what is called as service. You pay and you get sh. Well sh. happens and it happens more with Go Air.