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Pathetic service.
May 16, 2018 02:29 PM 6117 Views (via Mobile)

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I wouldn't even give it one star. Pathetic service, especially the driver's attitude. I needed a cab for Navi Mumbai to Igatpuri via Mulund. After searching for cabs online, this website of seemed to be the cheapest and so we decided to go ahead and book. However, while booking we noticed that there wasn't any option for adding a stop between the pickup and drop location, therefore, we called the customer service and inquired about the same.

The customer service executive informed us to go ahead and book anyway, saying that as long as it's within 150kms., the driver will take you anywhere and if it exceeds 150kms. then we'll be charged 11Rs/km, which seemed fair and acceptable so we went ahead and did the booking for 6 am today, 16th May. We received all the details of the driver and everything a day prior. On the day of the trip, when the driver arrived and we informed him to take the cab via Mulund, he flatly refused and said he will directly go to Igatpuri since he'll get late as he had to be in Nashik by 10 am.

We immediately contacted the customer service and the respective executive told us that we should have mentioned the same in the remarks section while booking and now he can't help us since the driver won't go and no other driver is available. We had to cancel and finally book an Ola Outstation Cab in the last minute.

A. When we called the customer service before booking, why weren't we informed to mention the same in the remarks section?

B. How can they provide a driver who refuses to go stating that he has to be somewhere for another pickup at 10 am?

C. How can the customer service executive blame us after they messed up for us like this at the last minute?

Moreover, after all this blunder when we called to a complaint regarding the same to the customer service, the executive says that she couldn't find any recorded call made by the registered number to the customer service except for the one that happened in the morning after the driver arrived. This was truly outrageous.

I cannot believe they're running such a poor service. Request to firstly please train your customer service executives to give precise information to the customers otherwise mention more precise details in your website itself, and secondly, hire better drivers, little civility from them will be appreciated. Don't mention false information on your website that you provide "courteous drivers", he was outright rude and so was your customer service executive.

Will never be using this service again and will not recommend it to anyone either. Please be advised before you book their cab.

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