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Pathetic Service, Delayed delivery
Oct 15, 2016 02:51 PM 25541 Views

Customer Service:

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I transported my bike from Noida to Mumbai. I was promised door-to-door delivery within 5-6 days.

My bike was handed over on 17-Sep-2016 and it was not delivered within 5-6 days, it was delivered in 19 days. I never got door-to-door delivery.

Moreover, I lost my helmet which I shipped through Gati.

They do not have their own carriers, they just pack your goods and hand them over to other third party vendors who charge less than half of what Gati charges you.

My Bike was stuck in Manesar for 10 days and I was told that it is on it's way to Mumbai.

I was given 3 numbers to call and check where my bike is.

I am very disheartened at the way Gati handled my bike's transportation.

I paid Rs 7, 200 for a delivery in 19 days which was actually done in 6 days for Rs 2, 500 only. My bike was actually delivered by D. Maria Roadlines. So GATI earned a margin of Rs 4, 700 for the packing of bike and the painstakingly pathetic service.

DO NOT USE GATI, use other smaller transport company, GATI is bullshit!

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