I recently shifted from Bangalore to Jaipur. Me and my friend want to send some extra luggage through packer & movers company. We searched for some and then we zeroed to GATI PACKERS AND MOVERS but this was our biggest mistake. We heard of its good service but experienced one of the worst service. Firsly we scheduled a pickup request through website. On the website they clearly mentioned to contact their agents and requeay them for the pickup. From those numbers we contacted one agent named KAPIL/ASHISH( he is fraud person) . He sent his boys to collect the luggage and to my surprise those guyz over charged us by telling that luggage is 50kg instead it was 30kg and accordingly took 6k while it was supposed to be 3k. If we refuse to pay they threatened us pay for their travel ( which was more than the luggage cost) . Now the main thing came, the guyz gave us reciept of VRL logistics, after questioning told that you will recieve docket no. of GATI at night. But no docket no. came as KAPIL was a fraud person. He is not a part of GATI. The customer care refused to help as they said it is from other company. We tried a lot to call KAPIL but he blocked all numbers one by one and didn't give satisfactory answer as to when the luggage will arrive in Jaipur. Lastly fortunately we got some contact of one policeman. KAPIL faked in front of police as well. After putting lot of pressure from police KAPIL finally sent our luggage through gati but it took almost a month. And now GATI is not accepting its mistake. Why they don't check that their agents are fraud? Why they display such numbers? And now they are not even taking the responsibility for being overcharged. So please if any person calling from no. 7996383838 tells you that he is from GATI, don't encourage him he is a fraud. And try to avoid services from GATI.
