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MouthShut Score

69%
3.31 

Customer Service:

Product Quality:

Delivery Timeliness:

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1800-208-9898, +91-80-49400000, 1800-102-3547

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Pathetic after sales support
Aug 14, 2019 08:39 AM 4089 Views
(Updated Aug 14, 2019 02:43 PM)

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I ordered VU 65" television on Thursday 8th August. The order was delivered the very next day. Great job. Then the installation was promised by Saturday 10th August.


I contacted flipkart cust care, 1800 208 9898, on 10th August 12:59 PM, to inform them about the updated number the installation guys should contact me on. The guy said me to wait till evening, the appointment has been booked at 6 pm and then contact again tomorrow if no one shows up. I sure waited till evening postponing my plans to see if anyone comes home to install the TV. But sure enough no body shows up.


I then get the call from Flipkart at 1:08 PM on 11th August. He said to me that he has placed a request for address change(cause he can not just change phone number, he has to request address change to change the phone number) and promised me that the installation will be done by 12th August. I waited at my home for installation guys to come home whole day on 12th August. NOBODY SHOWS UP. No call even on my updated number.


Now already loosing my patience, I call Flipkart cust care on 1800 208 9898 at 9:45 AM 13th August. She was not helpful at all. She said she was sorry and she is raising complaint and said that it will be resolved by 16th August. Furious, I denied to wait till then and wanted to get in contact with someone local. She denied that she can not give any number. However she did give me jeeves cust service number 1800 425 365 365. I called jeeves number but it was not helpful at all as it was phone mobile phones.


I then looked up flipkart jeeves online and got the number 1800 4252 5252. I spoke to a lady and she said that the system says the customer is not ready. Surprised I asked why would it say that. I was ready waiting for the installation whole day yesterday and no body showed up. She also said that my new updated number is in the system and she is escalating the issue. And promised me that the installation will be done today by 7 pm. And technician will contact me within 3 hours.


I get the call from flipkart(not the technician) at 13th August 12:19PM to let me know that the installation will be done today by 7 pm.


I waited till more than 3 hours but didn't receive any call from technician. So I again call 1800 4252 5252 at 4:54PM 13th August and spoke with lady. She informed me that the technician has been assigned and he will install it by today 7pm. And that I can contact him on his number. I hung up the phone and called him immediately at 5:00 pm 13th August. He mentioned that he tried calling me yesterday 12th August but didn't get answer so we don't come. It is their policy to not visit customer house if they don't receive phone call. And he continued that it is 5 pm which is late now and there is no person available to perform installation today. I said I was promised to have installation done today by flipkart. And he said he can not come.


I immediately call the 1800 4252 5252 number at 5:11. Spoke with guy and said that I have the technician number. I said I spoke to him and said he cant come. But I cant wait and has to have this installation done which was 3 days overdue. He said that he has escalated the issue and there will be an alternative technician allocated for installation. I should not worry and sure enough that the installation will be done today.


I waited an hour and call the 1800 4252 5252 at 6:17 to get update on installation and alternative technician person. The person repeated same tale and said that he has escalated the issue and the installation will be done by end of the day today.


Waited 45 minutes and called 1800 4252 5252 again at 7:04 pm and said it is past 7 pm and no body has showed up for installation. He said installation will be done by the end of the day. however is was already end of the day. He said he is escalating issue and I said the issue has been escalated twice and nothing has been done. He said that installation will be done today. However the technician is not responding. I asked if technician is not responding then how will the installation be done today. He then proceeds to tell me that he is escalating to branch manager. He spoke to branch manager and has given my details to him also told me that branch manager will be contacting me within 15 minutes.


I sure waited 20 minutes and no body calls me. I called 1800 4252 5252 number again and repeated my issue and said that I want installation done today. Now they are saying that the branch is closed and installation will be done tomorrow. Again false promise. I ask her to ask branch manager to call me. She agrees.


I waited, but no one called. My installation was not performed. All I was given was false hope. I had to postpone my plans for installation.


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