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MouthShut Score

19%
1.36 

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Bad service
Jun 11, 2017 02:20 AM 21862 Views (via Mobile)

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I am writing this review a little late and for the flight Shop subash nagar, Pacific mall. But I guess this is the policy of all flightshop branches. That in order to get cheaper prices, which they quote and is not actually the case, they book cheap hotels and before the customer. We booked a package for kerala from flightshop, booked by their agent Disha Sehgal. I had made my specifications crystal clear that I am travelling wt my 2 year old child and the basic requirement will be a in-house room facility and restaurant as I will need to order milk etc for the child. As per Ms disha sehgal, we had been upgraded to a four star property in kovalam. But to our utter shock, all we got was a cheap one star property . It had no reception area even. Was managed by two young guys, who were the only staff present in the whole hotel. On the name of in room facilities, they didn't even have a kitchen of their own. For our three day stay over there, all we got was a bread butter jam breakfast in the name of buffet breakfast. We had to arrange for milk for the baby all. By ourselves from nearby hotels. When I called madam disha sehgal about what kind of property we had been given in the name of four starred property, she started yelling and did not even accept the truth. Rather I ws being tutored regarding difference between various five star properties and was told that have u ever visited any five star. I was so shocked at her behavior n told her that I have travelled throughout the world in many five star properties like marriot and fortune, and I don't need any tips from her. She was really unprofessional and abusive in her tone. However in the next stoppages of thekri, allepey and munnar, the experience was a little better. Never recommend anyone to book frm flightshop


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