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5, Paradigm B, Mindspace, New Link Road, Malad, Mumbai 400064, MH

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Verified Member MouthShut Verified Member
Hyderabad India
Dec 14, 2017 08:26 PM 16917 Views

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Hello all, here I am writing about my own experience of working with Firstsource Solutions Ltd located in Ecospace Tech park, Bangalore.

I was a part of the chat support team and we were working for SKY UK. Sky is one of the Greatest Service provider of UK and it provides Telephone, Broadband and TV services. When I was offered the joining letter I was told that we will get enough training and will get time to get a hands on the keyboards for sending a better response to the customer connected.

But for the surprise the training was only for 12 days and we were sent for production that means to take chats. I still remember our new team had 22 members and there were only 2 seniors alloted to help us with the queries. There was lot of chaos on the floor as each and every one were in need of assistance. The only answer that we used to get was "use your brains and make the customer to wait for some time on chat by using some of the cheesy lines". Definitely the chats were going for more than 10 minutes as there was lack of support and to add on the situation the work flow management people use to shout from the other end and will ask to END THE CHAT ASAP. This whole situation continued for more than 2 weeks until all of us got used to the chats.

The things that made our life worst on the floor:

> No proper assistance.

> Lack of systems.

> Work pressure was too high. Sometimes they made us to take 3 chats at a single time with all different kind of issues like Technical, billing or installation at the same time.

> The Managers and the Process Managers were very arrogant and most of them were seeing making groups according to the state they came from.

> Salary was too less in comparison to the work load.

Now something about JOB SECURITY which is not at all present. If you pin point any of the flaw in the system you will become the target and they will surely remove you from the process.

The only thing that was good about Firstsource Solutions Ltd was that they had two Cafeterias which atleast provided good food and also I was happy with the Cab services.

The security guards were much more courteous that the Managers and the Team leads.

Definitely a worst place to work.

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Firstsource Solutions Ltd