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MouthShut Score

42%
2.50 

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Stay away from firstandsecond.com
Apr 09, 2007 10:07 PM 3431 Views

Accessibility:

Customer Service:

Availability of Books:

Range of Books:

Overall Experience:

26 Jan 07 - I placed order 00010-90100-50060 at firstandsecond.com


31 Jan 07 - I got an auto reply confirming the order


31 Jan 07 - My credit card got debited with Rs 400 i.e. order amount


22 Feb 07 - My order was cancelled as the book is not available and I was told to buy something else in lieu from the site.


23 Feb 07 - I told the site that I was interested in refund and not buying another item


27 Feb 07 - I sent an email reminder. No reply


28 Feb 07 - I sent an email reminder. No reply


01 Mar 07 - I leave a message on the site itself. It bounced back with following code


Final-Recipient: rfc822;services@firstandsecond.com


Action: failed


Status: 5.5.0


Diagnostic-Code: smtp;550-Message rejected because( firstandsecond.com) [203.200.89.12]:4955 is


550 blacklisted at list.dsbl.org see dsbl.org/listing?203.200.89.12


13 Mar 07 - I sent an email reminder. No reply


14 Mar 07 - I call up firstandsecond.com. I am assured of action but nothing happened.


14 Mar 07 - I get a mail saying that, "this is to inform you that we had forward your refund request to our accounts department. The formalities will take atleast 7days as authorized signatory is not in Delhi"


22 Mar 07 - I sent an email reminder that 7 days are over. No reply


03 Apr 07 - I sent an email reminder. No reply


09 Apr 07 - Still waiting for my refund. The site still shows the item as available for purchase although my order was cancelled because its not available


AFTER READING THIS PLACE AN ORDER AT FIRSTANDSECOND AT YOUR OWN PERIL


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