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33%
2.06 

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A balanced review
Sep 30, 2018 08:48 PM 8178 Views (via Mobile)
(Updated Oct 04, 2018 03:05 PM)

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Here is balanced review of Fenesta.


I have experience with Fenesta as well as locally available UPVC window vendors.


Quality of material& looks: Fenesta does use quality material and the product is good looking, However if you go for other vendors who provide factory molded products, you get equally good quality


Processes& documentation:I was quite impressed with their pre-sales& sales processes, quite detailed documentation. I later realized that though they were designed to safeguard customer& the company's interest, In in reality, they are cause of a lot of issues and communication gap. they are used primarily to protect their interest. e.g. There are three exhaustive surveys and documentation, by third document, customer drops its guard assuming that if requirements have been captured properly in first two documents, they would be correct in the final one, however, error happens in the last document which customer oversees and everything turns into nightmare.


I found local vendors not as professional and documentation oriented, but they are very accommodating when mistake happens on their side or even customer's side.


Requirements& Surveys: Good things about fenesta stop here. Sales, final surveyor and the installation, all three are different guys, hence there are a lot of process hand-off issues. For any issue, there are five parties involved, Customer service, sales(original requirement document), final surveyor, installation& the customer.


In my case, customer service exec& the manager agreed that mistake was on fenesta's end, but requested me to to bear the entire cost of fixing as there is no way company can bear that. So there is no process for fixing mistakes after installation at companies's cost.


Local vendors are quite accommodating in the installation& design issues, in the worst case they generally agree to share the cost of mistake with the customer.


Installation: installation is somewhat ok. Though you can feel that the guys are unconcerned as you have already paid the full amount.


Local vendors generally show concern during installation as unlike Fenesta they do not take 100% payment in advance


Customer service: trust me, they have very systematic way of resolving problems i.e. "let the problem die its own death", You shouldn't expect follow-ups or any kind of urgency from their side


for local vendors, I do not have any experience so far.


VERDICT: Finesta's price point is more than double of other options and it is quite difficult to get any problems/issues resolved post payment. Unless you are a corporate customer(DLF etc.), ultra rich, or government organization( Rastrpati bahavan etc.), I would suggest not to go for Finesta as they have systemic issues dealing with retail customers. Better go for local vendors who use imported material and factory moldings, at less than half the cost.


good options can be found and compared at


wfm.co.in/directory/windows/upvc-windows/


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