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Worst Customer service
Sep 20, 2015 07:40 PM 19720 Views

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I booked 9 seater Tavera using fasttrack cutomer care number for morning 11.30 AM. We booked it by 8.30 AM itself, and Tavera driver called by 10.35 AM.

But when car came, it was Xylo, 7 seater car. When we asked about this to customer care, they said to take  this car, or simply cancel and leave.

Our family was waiting to go for a function, and due to time constraint, we took the car at that moment. We called to fasttrack customer care, but the response we got from them was very worst.

Such a unethical behavior from the team, when we explained them the situation happened in the morning, and asked them why they changed the car, they didnt even give proper response. They didnt even apologise, and were keep on blaming us that its our mistake that we accepted the car sent to us. They never accepted that its their mistake that they changed the car without even informing us.

A very unethical behavior by the customer care member, he was blaming the customer. We just called to convey our problem happened, so that it wont happen again. But they blamed us for everything and this really irritated us. I am never going to get back to fasttrack again. They must remove the customer care unit, as they dont know the meaning for the same.

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