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Unreliable service.Drunk driver
Jan 19, 2011 04:46 PM 3941 Views
(Updated Jan 20, 2011 01:15 PM)

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I am writing this review after 2 experiences with Fastrack..The first one went ok..Though we booked for a cab at 7.30 he arrived at 7 pm and caused some hurry up.But that was an excusable err. The second time we booked for a taxi drop to Chennai Central.

The taxi was booked for 10 pm  since our train was at 11.15 pm and it ideally takes 30-45 mins to reach the destination from our place. Though the booking was done promptly our ordeal began at  9.50 pm. The  driver gave us call and told he is close by some where and would arrive soon.

10.05 pm: he calls and asks for directions. Its then that we realize that the driver is heavily drunk. Even after another 3 or 4 calls, he failed to spot us or locate our address..All this which he was mumbling gibberish while talking in his cell phone.

We finally decided to give up and headed for the auto stand at 10.30 pm..Thank fully we found us an auto driver who was more than happy to drop us of for a rip off fare..Unfortunately there was no other option at that point. I had immediately called up the helpdesk/customer complaint.

But the helpdesk has proved to be useless as they have not returned any call what so ever ..

Bottom line: Fastrack was highly irresponsible in assigning a drunk driver for the pick up. Not only did we go through a lot of ordeal, we could have missed the train and have been stranded.

I would warn people from relying on this service for important/time critical engagements.

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Fast Track Taxi