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Medical Care:

Staff Attitude:

244, 17th Cross, Near BDA Complex, Sector 7, HSR Layout, Bengaluru 560102, KA


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Bangalore India
Express clinic,U B Elega,Marathahalli.-Revie w
Jul 28, 2016 06:21 PM 7164 Views


Medical Care:

Staff Attitude:

Last Saturday(23 july 2016) we went for preventive medical check-up at Express clinic, U B Elega, Marathahalli.

My wife works at Persistent Systems(Bangalore), and the company had conducted a health checkup drive with help of the MediAssist for the well-being of their employees and family.(a great step indeed)

My wife took an appointment at 8 am early Saturday(since there were some test to be taken after fasting), the appointment was taken especially for the medical checkup of me and my mother in law(age 63). While taking appointment itself it was mentioned clearly that it’s for the check-up of her husband and mother.

We reached at 8 am(as per the appointment time and were the first to reach) and contacted the reception; they had her name in the list of the person who would be coming for the test, but when we told that the we came for the check-up of me and mother in law they said that they dint have any such intimation. We informed that we have been given the option of their medical clinic from MedisAssist, since they are associated as health partner for the company, they said, usually they gets the name of the people coming for the medical test from MedisAssist in mail. We were disappointed, despite doing our job, properly informing the MedisAssist consultant about the people whose medical checkup need to be conducted, now because of some miss communication between MedisAssist and Express Clinic we are in trouble. My wife who is expecting and mother a senior citizen came fasting for the medical test and we were now helpless, not knowing what to do. We asked to give the contact of the person who sent them the mail, they denied saying that they get mail from a common id. Luckily my wife had the contact no. of the person representing MedisAssist, we called him told him the situation. He in turn talked with the Person at reception and asked us to wait. The person at reception didn’t inform us about the next step. Till this time, people now started coming and there were at least 20 people in the clinic, who came for their medical checkup. We waited for some time, and then again followed up with the receptionist. He replied that he will get started, in a way that he just didn’t care. By this time the files of the people for medical test piled up and we were sitting clueless of what was the next step for us; do we need to go back and return with appointment of our own names, or he will manage and get our checkup done today itself. Finally after one and half hour of waiting empty stomach with wife expecting and aged mother in law, losing our patience we went again to him and asked to give us a proper direction, if we need to go back or not. At that point of time he said, we need to fill the registration form in a rude manner. We questioned him that we were actually the first customer in, and followed up him at least 5 to 6 times, why dint he ask us to fill the form in first place(filling the form now meant we need to wait 1 more hour empty stomach plus 30 minutes during the course of test).He just dint answer and left the place. This was actually a height; we just left the place infuriated.

The place where they dint care to respond properly, where they don’t care of elderly person and an expecting woman, we felt, is not a right place for us to get our medical check-up.

They don’t have the basic courtesy to respond customer.

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Express Clinics - Bangalore