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Excitel service is pathetic..
Nov 19, 2019 10:11 AM 1707 Views (via Mobile)

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Hi all, this is Mohan and I'm from Hyderabad Nallagandla area. I'm writing this review after using Excitel service for few day. Below are my bad experience with them.

  1. Excitel don't have there own internet setup, they work with your local area network to provide you internet service. Because of which for every internet issue you will have a lot of problems to get it fixed.

  2. Once you handover your subscription amount to sales guy he will never meet you or pickup your call.

  3. They are even tied up with other BPO guys to represent them as there customer care. So if you want to raise any issues they will not share any phone numbers if you want to talk to back-end team. And in every call it's common sentence from them that 'we will inform back-end team and they will reach you in 24hrs' but the fact is NO one will call you.

  4. Power backup is also not available. If you raise concern then I'm sure you will suffer a lot of mental pain without any solution.

  5. They will promise you that if you are not satisfied with there service then they will refund your amount but believe me that will never ever happen.

Finally its my honest suggestion not to go with Excitel, instead you can approach directly to your local network guys.

Zero star for them.

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