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MouthShut Score

50%
4 

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Eureka Forbes

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Initial Installation/Service itself is very poor
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Apr 30, 2012 04:34 PM 2844 Views

User friendly:

Durability:

Handy:

Style & Design:

Service & Support:

The first installation took a week after a big fight with the customer service. I don't know about the service after a year, since the installation itself took about 8 days even though they commit the turn around time they commit is 48 hours. No escalations possible. Always to the same service team. They track the no of times we call, but will commit like, some of one will attend before 12. Next time they say before 5 Pm. If you call at 5 Pm, they will say next day before 12 Pm and goes on like that.:(


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Brand Response

Dear Mr. Sathesh,


We regret the inconvenience caused to you and thank you to bring this to our notice.


We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.


For any further assistance, please feel free to write in.

Regards,
Siddhartha SIngh,
Senior Brand Manager


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By: Eureka_Forbes | May 02, 2012  12:06 PM Comments (0)

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Eureka Forbes Aquasure Designa Water Purifier
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