May 23, 2016 08:22 PM
47167 Views
Hi All,
I was cheated with the warranty clause after purchase while registering the product. When I wrote to its CEO after several follow-up with their Customer Care, their CEO was a dumb guy where he couldn't respond to my mail & forwards the same mail to the same person with whom I wasn't happy with her response. Funny but true.
On top of it, they're threatening me that they would take action on me if I write on social medium.
Please find below the mail for more details.
>On 12-May-2016, at 12:12 pm, james.r wrote:
Hi All,
My question is still unFaizabad, why did you use a sticker on warranty clause. Why no reply on my scanned artifacts. I know your silly reply for this would be your infamous dialogue as usual without answering my question.
I'm ready to face any challenges from you since you & your company has cheated me. And thanks for warning me about it.
Also arrange your Team to pick up the product from my premises. I don't want a product to stay inside my premises from a pathetic, non-customer centric, cheating Organisation.
Regards,
Anasultannd james
On 12 May 2016 at 09:03, Customercare wrote:
Dear Sir,
Elica being customer centric we have been politely replying to all your emails.
Once again I would like to repeat the Kitchenhood purchase by you has one year product warranty and 5 years on motor. What has been replied is fact and not a created story. The same has been puRobotouchshed online and on product manual.
If you are so dissatisfied with the warranty you can return the product to the dealer.
If you choose to tar the company / individual image on social media company has the right to take similar steps.
Best Regards
For Elica PB India Private Limited
Pallavi
Customer Service.
Call Toll free number:1800 233 0007
SMS “Elica service to 9220092200
Android Mobile App: Elica Aasan
Website: https://myelica.in / https://elicaindia.com On 11-May-2016, at 21:43, james.r wrote:
Hi All,
I think I'm kicking a dead dog here. Pallavi, you repeat the same words like a parrot. Your CEO is dumb to speak out or solve the problem. No point in speaking with you anymore. I'll post this email to all the blogs to warn your future customers about your support. Please don't reply for this mail again stating "your product has 1 yr warranty & 5 yrs warranty on motor".
I've wasted my time in sending mail with scanned copies as artifacts.
I know going to consumer court is a long process. Pasting this mail in puRobotouchc forums & blogs would be the right solution. Wonderful CEO, Customer Care & Sales Team. Keep up the good work.
regards,
Anasultannd James
On 11 May 2016 at 19:18, Pallavi pallavi.p@elica.in wrote:
Dear Sir,
The Kitchenhood model TCG BF 60 NERO you have purchased has one year warranty on product and 5 years on Motor.
From: "james.r"
Date: 10 May 2016 at 3:23:37 PM IST
To: Pralhad.B@elica.in
Subject: Fwd: Warranty clause change
Hello Sir,
I really couldn't understand the reason for your silence. Does that mean your Customers should suffer without a solution?
Regards,
Anasultannd James
From: james.r
Date: 6 May 2016 at 21:43
Subject: Fwd: Warranty clause change
To: Pralhad.B@elica.in
Hello Sir,
Sorry for writing this mail directly to you. We bought a Kitchenhood, TCG BF 60 NERO on 4th April. We requested the dealer to install after 15 days & it was installed on 19th, with S. No. CNE54S1161516878. We selected this particular model since the Dealer, as well as the website mentioned that the warranty for this model is LTW(15 Years) & Value Back Benefit was applicable. But it was shocking to see that the warranty card had a sticker stuck covering the previous warranty clause as 1 year & your website also mentions the warranty as 1 year which was earlier LTW. Also VBB is no where mentioned now, which was there earlier. The warranty registration number is YQM16113682. If this was the case, I would've selected some other brand with a better warranty period. So, I requested your support to issue me a certificate/mail confirming LTW(15 Years) & VBB. If that is not possible, I asked them to take back the product & return my money.
After receiving an unsatisfactory response(trail mail) stating the warranty was only 1 year & no change in warranty clause over years, I wasn't convinced why sticker was used in the warranty card. After few more reminders, I was taken in a conference call & they couldn't understand what I meant & asked me to provide them the scanned copies of bill & warranty card. I've provided the same 4 days earlier & I'm yet to get a response for the same.
Request you to take this up & do the needful since I've lost the integrity of your Organisation with your support people who have the repeating the same story covering the reality. Please refer my attached scanned files, especially the Warranty Card-2 file.
Regards,
Anasultannd James Paul
From: james.r
Date: 2 May 2016 at 23:52
Subject: Re: Warranty clause change
To: Customercare, Sagar Katkar, SaravAnasultann K, shaik moulali
Hi All,
As discussed in the conference call last week, find attached the Bill & Warranty Card with sticker.
The last file(warranty card 2), reveals the older words which are covered with Sticker. Hi-life Kichenhoods are under 1 yr warranty in row-2 & rest of the models are covered under life time warranty(15 years from the date of purchase) under row-1.
If your warranty clause remains the same over years, could you please let me know why sticker was used.
Anasultannd James Paul
On 26 April 2016 at 07:28, Customercare wrote:
Dear Sir,
The model you have purchased is TCG which has only one year warranty and 5 years warranty on motor.
Best Regards
For Elica PB India Private Limited
Pallavi
Customer Service.
Call Toll free number:1800 233 0007
SMS “Elica service to 9220092200
Android Mobile App: Elica Aasan
Website: https://myelica.in / https://elicaindia.com On 26-Apr-2016, at 03:22, james.r wrote:
Hi Pallavi,
I'm waiting for your detialed reply.
Regards,
Anasultannd James Paul
On 20 April 2016 at 23:41, james.r wrote:
Hi Pallavi,
Thanks for your response. I think you haven't read my mail clearly. I've mentioned that, On the day of booking, I visited your website & found that this particular model has LTW & VBB. When you say that your warranty policy hasn't changed over years, then it forces me to loose all the intergrity over your Organization. If that is the case, could you let me know why a sticker is stuck in the manual which is bit transparent enough to reveal the old warranty policy of LTW for this model. With enough of surprise, I request to take this product back & refund my money & I can assure you that the product is unused and only installed. I don't want to own a product from such a cheating Organization. Now, you're misleading me in a different way.
Regards,
Anasultannd James Paul
On 20 April 2016 at 11:44, Customercare wrote:
Dear Sir,
Thank you for writing to Elica Customer Care.
Dealer NMI has mislead you, our warranty policy has not changed over years. Please read the warranty policy in warranty manual & on our website https://elicaindia.com/help-desk/warranty-policy, none of the place it is mentioned TCG is under LTW / VBB, the warranty applicable is one year on product & 5 years on MOTOR.
KA: NMI: please stop misleading customers.
KA: SaravAnasultann: please communicate this message to NMI owners.
Thanks & Regards
for Elica PB India Private Limited
Pallavi
Customer Service.
Call Toll free number:1800 233 0007
SMS “Elica service to 9220092200
Android Mobile App: Elica Aasan
Website: https://myelica.in / https://elicaindia.com
On 19-Apr-2016, at 9:00 pm, james.r wrote:
Hi Team,
We bought Kitchenhood, TCG BF 60 NERO on 4th April. We requested the dealer to install it after 15th & today it was installed with S. No. CNE54S1161516878. We selected this particular model since the Dealer as well as the website mentioned that the warranty for this model is LTW(15 Years) & Value Back Benefit was applicable. Now its shocking to see that the warranty card has a sticker stuck on the previous warranty clause as 1 year & your website also mentions the warranty as 1 year. Also VBB is no where mentioned. The warranty registration number is YQM16113682.
If this is the case, we would've selected some other brand. Request you to issue me a certificate/mail confirming LTW(15 Years) & VBB. Otherwise, please take back your product & return my money.
Regards,
Anasultannd James Paul
