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MouthShut Score

48%
2.81 

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Port Angeles United States of America
Dr. Martens
Aug 26, 2010 11:37 PM 27360 Views

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This company is going down. I have been a loyal customer for the past 20 years, but that will stop. I have been returning shoes and then returning the replacement shoes several months later. The shoes begin squeaking anywhere from 2 weeks to 2 months after wearing them. The company has no answer to the problem, and the best they can do is send out another replacement pair of shoes.


The shipping cost is the consumer's responsibility. That would be an acceptable course of action if it didn't take multiple returns to get a pair of shoes that functions as intended. I am now paying to ship back the 4th pair of shoes. This has increased the cost of the shoes from $110 to nearly $160. After asking for the company to pay for shipping they decline. This will be the last pair of shoes I buy from this company. BUYER BEWARE....


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