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Dell laptops shipping without OS CD
Jun 23, 2010 05:04 PM 5165 Views
(Updated Mar 01, 2011 02:46 PM)

User friendly:

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I bought Dell Studio 1558 along with all high configurations and Window 7 Home Premium OS.

Strange thing is, even we pay for the OS license they don't give us CD of the OS and for that shamelessly they say we have stopped giving CD of OS. Now you see here that we are paying for something and still upfront they slap you saying that we dont give CD. If you dont want the laptop you can return it back and you wiil get your money back. Very shamelessly they say we dont say that we are giving CD but they don't say that they dont give CD too.

According to me it is clearly understood that if I'm buying something I should get that thing. But here they dont bother for your understanding. Just one and half month back they were giving CD and that time also there was no change in their site or it was no where mentioned.

Reasons for not giving you the CD:: They give you image of your installation in the hard disk (Why should I satisfy with the image while I've paid for media)

Again you can't make partition in your hard disk, otherwise that image wont work. That means you're not a sole owner of your laptop. To do that you need pay again to DELL.

Now what is the lose to you in long run?

As you have only image, if your harddisk is crashed after one yearand younot have OS to install, you must buy new hard disk from DELL.

That hard disk will not come at the hard disk price. For that you have to renew support registratioin. That will cost you more than Rs. 7500. Then only you can buy new peripherals from DELL.

But ya, you can go fornew hard disk from anywhere else and use pirated OS CD even you have license with registered with Microsoft, because youwould not like to pay again and again for the same thing.

So this is the DELL strategy to keep you pay them if you buya product from DELL.

Now let's come to their Suppport quality::

There is a sound coming from DVD drive since the first time I switched on the laptop. Initially I did not know from where that is coming. So I called to support center. The executive on the other end says me take a screw driver and open the laptop. I said I dont have matching screw driver so he said avail it and then give a call Or go to our service center.

When I denied for that and asked him to send an executive as part of the service contract, he said it will charge me Rs. 1300.

I could not understand why should I pay for the faulty system shipped by them?


Now upfront they say me, if you are not satisfied with DELL you can return the laptop within 21 days of delivery, but we wont provide you your Windows 7 CD even you have paid for it.

So this is all DELL is. Shameless, rediculous etc... I will keep adding my further experiences...

My latest experience Dt. 1/3/2011.

Below is the one of the mail I wrote to DELL officials after a frustration:


I called your customer care also. They want to diagnose my system without charging.

Can you explain me how is it possible to diagnose the system while the charger itself is

not working.

I already got diagnose it at DELL service center but he did not give any reference number.

Now as if DELL Service center and you customer support has no sync, I should not be

the sufferer. But your Customer support supervisor is not ready to understand the logical

matter. He want to diagnose first without having my system charged for Charger also.

Can you explain me how can this be possible to diagnose a charger and speaker of the laptop without

having the system charged. And if I can't make it posible for him, I wont get any support from  DELL.

Is this the support and complete cover for which I have paid to DELL?

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Dell Studio 1558