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MouthShut Score

26%
2.20 

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Always go for dell for a good service
Nov 24, 2010 11:01 PM 4067 Views

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Some of you might have bad experience with dell but if you compare this dell with any of its competition it will rock any day. I have studio 1435 and more on this laptop I will comment on dell service.


After being tormented and harassed by worst HCL I choose dell now the best part of dell are as follows:


1)you can configure it on the website and get it delivered from home without any dealer being involve so the system you get is directly from the factory and is totally new and the staff will also assist you in choosing the system as unlike a local dealer they are not interested  in disposing the piece to you which he is not being able to sell.


2) now the major part is service as I was a victim of HCL poor service I choose a dell complete cover for rs800 extra to the total price of the system . in this I was able to replace any part of the pc which even have a single scratch.apart from the regular warranty


3) whenever I use to call them they will ask me to send the photo of the part and the new part was couriered directly from singapore/hyderabad without any question asked for free to my place the very first day and was delivered to me next day by bluedart couriers the next day the engineer would come and replace the part.due to this I have replaced  even the lcd screen for free when it have scratches on it.the next day the courier guy would come again to take back the faulty part


4)the engineer told me that he have even visited laddakh once to provide the on site support to a home user.


So all those who are willing to buy sony vaio or any such premium brand like that just think for a while that will they be able to provide such service or not, specially if you use laptop daily on rough and tough bases.


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