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MouthShut Score

83%
3.73 

Service & Support:

Cooling and Sound:

Reliabiity & Satisfaction:

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HEIGHTS OF DISAPPOINTMENT
Dec 31, 2016 09:23 AM 19215 Views (via Mobile)

Service & Support:

Cooling and Sound:

Reliabiity & Satisfaction:

Value for Money:

Upon learning that Daikin is a good company in 2016 in the month of December. I decided to buy one air condition for my office. As all my products are from Vijay Sales I decided to choose to buy it from Opera house branch. At the time of booking I had been told I will be charged 1500rs installation charges and was handed over one receipt containing the prices of the extra pipe which will be additional cost. When the installation guy came he was too keen on earning money rather then providing us services. He told me 1500 is initial charges upon which u have to 200rs tax. As we started talking ahead he also told me u will need extra pipe of 10ft for which he will charge me 140 per sq Ft whereas on the receipt of Vijay sales it was written 100rs per sq Ft. As he quoted 4500 R's we decided to ask some outside people and also decided to call him very next day. Outsider gave us quotation of 3500rs I thought it will be better if I do it from company as I was threatened that if we don't use thier service my warranty on air condition will not be valid. As the service guy entered very next day he told me he will charge me 6500rs upon inquiring he told he had not counted earlier which I feel was completely baseless and with malaide intention. I decided to speak to his boss and asked me to give me in writing that warranty will not be valid if we don't use thier services after which he informed no the guy does not have proper knowledge. Thereafter we decided to take this matter to Vijay Sales(opera house) but to my dismay they just told me to speak to Daikin officials on conference where few officials where fighting amongst themselves. I decided to ask them last quotation to which they replied that u will only come to know once full installation is done. I think they wanted to surprise me with nice crisp huge bill furthermore neither VIJAY SALES nor DAIKIN cared to resolve the issue and I did installation from the outside guy. I am completely unhappy with the services they provide it not only wasted my money but my time too. And as I had to inaugurate my office on 30th December 2016 because of them it is delayed and I suffered losses and addition to that mental stress. I will strongly not recommend this brand viz. Daikin nor Vijay Sales Opera house branch to anyone.


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