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MouthShut Score

67%
3.26 

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Bangalore India
Pathetic Service
24 days ago 501 Views

Service & Support:

Cooling and Sound:

Reliabiity & Satisfaction:

Value for Money:

The AC installation was done after raising several complaints. However please note it was not done satisfactorily.


1.At 11.30 PM, the first technician visited and provided charges of extra material that would be required for installation. a. Copper Wire 3 feet extra: 272 x 3= 816 b. Drain Pipe PVC: 10 x 30= 300 c. Outdoor wire 5 metre: 130 x 5= 450 d. Within Wrap: 350 e. 3 pin plug: 150


Total: Installation charge: 1500+ GST 270+ Extra Material 2416= Rs. 4186


2.As I felt the charges were way too high, I asked him for canceling the installation. On which he said Rs. 300 service charges would be applicable. (Note he didn't even open the carton of the AC Units)


Also note, as I previously had a split AC so drilling on the wall and outdoor unit stand was already fixed on the outer wall.


3.On raising a complaint with Diakin Customer care there service provider(GenX Services) was ready to send a different Technician to install the AC. and provided Rs. 200 discount on the initial amount that was quoted. (Rs. 4186 - 150(as I had inner 3 pin plug)


4.The second Technician came at 3.30 PM, he was told to collect Rs. 3800. He opened AC packages and on monitoring, it was noted 10 feet copper wire and outdoor wire that was provided with the outdoor unit was sufficient for the installation. So copper wire charges were reduced further.


5.But the technician was in a hurry and didn't do the installation properly. The outdoor unit was placed on the prefixed stand without and proper adjustment as per new outdoor model dimensions.


Note - only 3 screws were fixed. As this was the first time installation by the company, do you think this kind of installation was expected? On asking why the 4th screw was not applied he replied that cannot be done. As he is the technician he should have measured the dimensions of the outer stand and re-adjusted them accordingly. Is Installation charge Rs. 1500+ GST Rs.270 is only a visiting fee?


6.Total service amount he said Rs. 3800 - Rs.750(as no copper wire was required). On asking the bill he said to give him a blank paper he will write and sign on it. He was not ready to give any invoice.


7.On recalculating the material used as the initially mentioned materials did not use, he showed below expenses, a. Outer wire 3 metre: 130 x 3= 390 b. Drainpipe 10 feet: 30 x 10= 300


8.Total= 1770+ 390+ 300= Rs. 2460


9.The drain pipe is smaller then the copper wire provided in the box of 10 feet. For 5 feet drain pipe used he charged for 10 feet. i.e. 30 x 10= 300.


10.The outer wire used was around 2 meter but he charged for 3 meters. i.e. 130 x 3= 390. The inner wire was already attached with 3 pin plugs provided by myself. On requesting to extend the wire no affords were made and it was left as it is.


11.Raising another complaint with GenX Service Centre, on no invoice was provided by the technician. After 3 hours the technician send a WhatsApp image of an invoice which was again not proper.


Complaint:


1.Is Installation charge only a visiting fee, no proper installation is not done. My flat is on the second floor and the outdoor unit is at that height installed with 3 screws.


2.Why overestimates of material is done and charged accordingly.


Daikin is a reputed brand but due to this outsourcing, the entire brand image is degrading with the customers.


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