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MouthShut Score

19%
1.66 

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REGRET having opted for CROMA F/L washing machine
Jun 23, 2015 01:14 PM 13629 Views

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On account of INTENT canvassing by the sales executive at the Croma Shop in the Phoenix Mall we opted for Croma w/m model CRAW0115 on 20/09/2014 with the manufacturer's warranty for 2 years.


And we paid for an Extended warranty for 2 years against Extended waranty code 172674. This unit has a freak problem ie the detergent powder that we administer in the tray for pre.


And main wash is not fully utilised during the wash cycle and A PART OF THE DETERGENT POWDER GETS ACCUMULATED BEHIND THE TRAY.


As a result of which we are loosing on the costly detergent powder. We had contacted the technician who had installed the unit time and again but he advised us to use lesser quantity of powder. Even with the reduced quantity the accumulation behind the tray continued. Finally we lodged a complaint on the 8th June at the Toll free number provided.


On the 12th we received an SMS that the complaint has been resolved. A CRUEL JOKE BY CLOSING THE COMPLAINT DOCKET WITHOUT ANY TECHNICIAN ATTENDING TO IT. On a further reminder we were assured of a visit on the 15th. A technician did arive BUT HE EXPRESSED HIS INABILITY TO RECTIFY THE PROBLEM STATING THAT THIS TYPE OF PROBLEM WAS THE FIRST HE HAD COME ACROSS AND LEFT INFORMING THAT HE WOULD INFORM HIS SUPERIORS AT THE SERVIDE CENTRE.


When I spoke to the technician on 16th he said that he had reported to the Service Manager and that they would do the needful. When I spoke to the Service Manager on 17th he assured of sending a Senior Technician latest by 19th BUT NO ONE CAME. I once again spoke to the service manager on Monday and he assured of a visit bu evening positively. TILL DATE AND TIME NO ONE HAS COME TO RECTIFY THE PROBLEM. With so many brands at the store I regret having opted for CROMA.


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