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MouthShut Score

19%
1.66 

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London United Kingdom
Disgraceful Customer and after Sales Services.
Nov 17, 2015 01:21 PM 15318 Views

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CROMA in Bangalore’s Mantri Mall(Malleswaram) which has been recently opened has the worst of its kind Customer Service Desk. Things are very “mushy” during your purchase, but after that, you need to chase them like “Hell” to get your after sales service done.


I recently bought a “Croma Tablet” from them and was due to get a Tablet Kit worth Rs: 1099/= complimentary with it as a “Make My Wish” Offer. But after reminder of around  6 times and their promise of delivering it around 3 times FAILED, as neither they delivered nor bother to inform the customer about its whereabouts.


And to make the matter worse the Store Manager Manjunatha provided me with a hoax phone number which never responds. The sales staff Arvind went a step forward and responded with “do whatever you want and complain to whoever you want” attitude. And the Customer Service lady Shweta is all smiles but no work.


Electronic goods can be purchased from anywhere, but what matters most is the after sales services and updates in which Croma Stores, especially, Bangalore’s Mantri Mall Branch fails miserably.


Whatever happened with me is enough to teach you all a lesson of ignoring that particular store for your betterment.


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