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24%
1.81 

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Turner Morrison Building, 16 Bank Street, Fort, Mumbai 400001, MH

+91-022-22709100

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Verified Member MouthShut Verified Member
Ranoli India
Cox and Kings .Mumbai not good
Nov 30, 2017 02:36 PM 10633 Views (via Mobile)

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My dad and mom purchased a packaged excursion to Europe from Cox and Kings, only to locate the following. with a bit of luck, this review might also assist you and others to guard yourself or use a few worldwide tour house that has better commercial enterprise/customer service ethics.Cox and Kings delivered verify tickets to Mr. and Mrs. Gupta for journey to Europe and US with full and entire superior charge. information as given here:1.GUPTA/YASHODA MRS 2.GUPTA/KHEL KUMAR MR3 EK 513 L 13MAY 7 DELDXB HK2 0415 0610 13MAY E EK/DEG4G24 EK 029 L 13MAY 7 DXBLHR HK2 0950 1415 13MAY E EK/DEG4G25 ARNK6 LH9290 V 22MAY 2 FRAIAD HK2 1100 1413 22MAY E LH/J4QPROPERATED by way of UNITED AIRLINES7 LH9291 V 06SEP 4 IADFRA HK2 1848 0910 07SEP E LH/J4QPROPERATED with the aid of UNITED AIRLINES8 EK 046 L 07SEP 5 FRADXB HK2 1515 2325 07SEP E EK/DEG4G29 EK 510 L 08SEP 6 DXBDEL HK2 0435 0915 08SE P E EK/DEG4G2Issues:1) Cox and King’s marked agent ‘Sugar Peter’ cancelled the tickets on may seventh, 2016 with none notification to Mr. and Mrs. Gupta.2) Mr. and Mrs Gupta arrived and IGI airport on can also 13th, 2016 to best recognize that they've to haggle with the airport officials and airways staff to get the flights re-instated for adventure to London. telephone logs with all the officers are available for overview.three) Mr. and Mrs. Gupta have been not provided airport transfer at London airport. worn-out passengers waited for three hours at London airport. particular London based totally personnel refused to select the phone name, and referred to as once more at 1pm nearby London time to apologies. phone log available from airtel and London based totally resort. mobile cellphone is stored with out use to make certain records of the phone is not eliminated for prison functions.Cox and Kings didn’t understand the problems with the flights, and has no technique in area to make certain go back flights.troubles:1) Mr. and Mrs. Gupta’s flight from Frankfurt, Germany to Washington DC changed into once more cancelled with the aid of Cox and Kings. Rajeev Gupta coincidentally referred to as airways to perceive genuine info of the flights, most effective to comprehend that Cox and Kings has purposefully cancelled the flights.2) Upon numerous hours of smartphone calls to numerous officials, airlines personnel and convention calls – the flights have been re-instated two hrs prior to the flight from Germany.3) Mr and Mrs. Gupta have been careworn, under trauma and worrying overseas and not using a alternative however to beg to Cox and Kings workforce international huge.4) Cox and Kings claims advanced best, customer service and luxury – Mr. and Mrs. Gupta acquired no such provider in return of premium and coins charge.5) Mr. and Mrs. Gupta don’t speak English or other eu languages sufficient so one can speak with German airlines group of workers to settle or arrange tickets to the us. Rajeev Gupta and Vishal Gupta needed to spend considerable time on worldwide calls and convention calls among cox and kings Delhi workplace, United airways and Lufthansa.


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