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MouthShut Score

59%
3.98 

Was the tour operator helpful:

Tour Guide Expertise:

Travel Convenience:

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Got refund from COuntry Vacations
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Nov 04, 2015 06:01 PM 72459 Views

Was the tour operator helpful:

Tour Guide Expertise:

Travel Convenience:

They called me and told that I won a gift in lucky draw and asked to collect gifts. When I went they gave a presentation on their holiday membership, they told membership is 110000/- where I will get




  1. 30 years membership where every year 2-8 people can visit across the globe for 10 days.




  2. they will provide free accommodation, free sight seeing, 40% discount on bills




  3. One Bangkok tour for couple with free flight tickets, free sight seeing, free accommodation.




  4. they told 110000/- I can pay in 36 months equal EMI with 0% interest.




  5. Free life time entry to their clubs, fitness centres etc etc benefits they told






After I paying the amount of 55000/-, I called them to book holiday there is no response from them and told all above benefits are not available, only they will provide accommodation that too with additional taxes which is around 2000 rupees per day. Nothing they are providing me from the above list. I called them many times no one responded. After few days I came to know all the members of Country vacations are facing the same problem and every one lost thousands of money like me.


I asked for refund but they told its not possivle, so I raised a transaction dispute in the bank and bank started investigating on the transaction, Then they came back to me and agreed to for the refund.SO finally got my money back.


SO please don't get into the trap of Country vacations, and don't loose your hard earned money.


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Brand Response

Dear Member,
We are sorry for the hassle that has been caused. Our Customer Care team would like to connect with you regarding the matters you have highlighted here. Please share your contact details and membership ID on our customer care email id centralcustomercare@countryvacationsmail.com our team will get in touch with you ASAP.
With Regards
Team Country Vacations

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By: Country_Vacations | Dec 20, 2019  11:29 AM Comments (0)

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