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MouthShut Score

82%
3.93 

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Tour Guide Expertise:

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Jul 04, 2019 06:34 PM 1430 Views (via Mobile)

Was the tour operator helpful:

Tour Guide Expertise:

Travel Convenience:

We made a booking for 3 days to Leh Ladakh. It was quite expensive.


As we wanted to stay in a good hotel, I asked to change the offered one for Gomang Boutique Hotel.


We hade to pay 50% in ahaed via banktransfer. The bank charged us app. 10% for the transfer from Europe.


We got the voucher, where it was written we have breakfast and dinner in our package booked.


After arriving, we gave the guide the outstanding sum.


Then our guide told us we have no dinner included in our reservation.


Several phones, mail we turned to the touroperator - at the end they just changed the voucher content - this was the solution for them. The problem solution and customer handling was below any acceptable level.


The way they were dealing with that issue after we payed the whole amount is not acceptable.


Our guide and driver were charging us by an extra 3500 INR as the ‘whole day’ program originally offered were not so interesting to us and we finished it in two hours and we wanted to visit an extra monastery that was not proposed by them. For this 4 hours program, wich was not on our itinary, this extra amount was higher than we would have booked a taxi for a whole day.


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Colors Of India Tours Private Limited - Shimla
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